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PROJECT MANAGEMENT FOR TELECOMMUNICATIONS MANAGERS CHAPTER 10

Chapter 10 QUALITY. Inherent in the project design, as well as the product design, we must find quality. Everyone on the team must contribute to producing quality results. Engineering will often be the lead for the quality planning and implementation, and of course the PM has the overall accountability for quality. | Chapter 10 QUALITY Inherent in the project design as well as the product design we must find quality. Everyone on the team must contribute to producing quality results. Engineering will often be the lead for the quality planning and implementation and of course the PM has the overall accountability for quality. There are three processes associated with quality - quality planning quality assurance and quality control. 202 Quality Quality Planning is identifying which quality standards are relevant to the project and determining how to satisfy them. Quality Assurance is the evaluation of overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards. Quality Control is defined as the monitoring of specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance. Lastly Quality Management is determining and implementing the quality policy. If the customer defines the expectations and the team gets agreement on these this sets the quality standards. But if the team sets the standards and the customer doesn t agree it doesn t matter how well the product meets the standards the client will not be happy. So it is crucial that there be early agreement on the standards. It is recommended that this agreement occur before the project parameters are set. Otherwise the team may not have the right type and amount of resources to meet the quality requirements a set up for failure. It is the responsibility of the PM to ensure that there is full buyin to the standards at a detailed level then to manage the expectations as well as the project. Since quality standards have to be set these must be communicated agreement must be reached work must be monitored and continued communication is required it is obvious that there is a cost to producing quality. This cost includes not only the cost of the work mentioned but also any cost