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Lecture Business ethics: How to design and manage ethical organizations: Chapter 9 - Denis Collins

Chapter 9 - Managers as ethical leaders and role models. The main goals of this chapter are to: Describe how managers can be ethical leaders and role models, explain different leadership styles and assess ethical leadership, set SMART goals and implement management-by-objectives, | MANAGERS AS ETHICAL LEADERS AND ROLE MODELS Chapter Nine Visit http://wileymanagementupdates.com/ for the latest in business news stories. Copyright © 2012 John Wiley & Sons Chapter 9 Learning Objectives Describe how managers can be ethical leaders and role models Explain different leadership styles and assess ethical leadership Set SMART goals and implement management-by-objectives Design and conduct employee performance appraisals that encourage ethical behavior Effectively and fairly discipline employees for work rule violations Chapter 9: Collins, Business Ethics Managers as Ethical Role Models Three aspects of daily organizational life significantly impact an employee’s ethical performance: The behaviors of organizational executives, managers, and direct supervisors Work goals Employee performance appraisals Chapter 9: Collins, Business Ethics Managers as Ethical Role Models Role Modeling A 2007 survey of employees suggests that a rather large percentage of managers are . | MANAGERS AS ETHICAL LEADERS AND ROLE MODELS Chapter Nine Visit http://wileymanagementupdates.com/ for the latest in business news stories. Copyright © 2012 John Wiley & Sons Chapter 9 Learning Objectives Describe how managers can be ethical leaders and role models Explain different leadership styles and assess ethical leadership Set SMART goals and implement management-by-objectives Design and conduct employee performance appraisals that encourage ethical behavior Effectively and fairly discipline employees for work rule violations Chapter 9: Collins, Business Ethics Managers as Ethical Role Models Three aspects of daily organizational life significantly impact an employee’s ethical performance: The behaviors of organizational executives, managers, and direct supervisors Work goals Employee performance appraisals Chapter 9: Collins, Business Ethics Managers as Ethical Role Models Role Modeling A 2007 survey of employees suggests that a rather large percentage of managers are ethically challenged Chapter 9: Collins, Business Ethics 39 percent reported that their managers failed to keep promises 37 percent reported that their managers failed to give credit when due 24 percent reported that their managers violated employee privacy 23 percent reported that their managers blamed others to cover up mistakes or to minimize embarrassment Managers as Ethical Role Models Stage of Moral Development and Ethical Role Models William Torbert has developed a management role model typology based on Lawrence Kohlberg’s six stages of moral development Stages 1 and 2—Opportuntist: an opportunist is strongly influenced by rewards and punishments Stage 3—Diplomat: A diplomat is strongly influenced by social group norms Chapter 9: Collins, Business Ethics Managers as Ethical Role Models Torbert (cont.) Stage 4—Technician: A technician is strongly influenced by technical logic and determines the right thing to do based on data and organizational interests Stage 5—Achiever: An .