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Lecture Business: A changing world (4/e): Chapter 8 - O.C. Ferrell, Geoffrey Hirt

Chapter 8: Organization, teamwork, and communication. This chapter include objectives: Define organizational structure and relate how organizational structures develop, describe how specialization and departmentalization help an organization achieve its goals, distinguish between groups and teams and identify the types of groups that exist in organizations, determine how organizations assign responsibility for tasks and delegate authority. | Chapter Eight Organization, Teamwork, and Communication Issues in Developing an Organization The Right Structure Necessary Areas of Specialization Degree of Departmentalization Specialization Dividing labor into small, specific tasks and assigning employees to do a single task. Departmentalization Types: Functional Departmentalization Product Departmentalization Geographical Departmentalization Customer Departmentalization The grouping of jobs into working units Functional Departmentalization President Distribution Department Finance Department Marketing Department Research and Development Department Production Department Product Departmentalization President Consumer Tele- communications Equipment Division Computer Electronics Division Industrial Tele- communications Equipment Division Stereo Equipment Division Geographical Departmentalization Latin American Division European Division Middle East Division Pacific Rim Division President International Operations . | Chapter Eight Organization, Teamwork, and Communication Issues in Developing an Organization The Right Structure Necessary Areas of Specialization Degree of Departmentalization Specialization Dividing labor into small, specific tasks and assigning employees to do a single task. Departmentalization Types: Functional Departmentalization Product Departmentalization Geographical Departmentalization Customer Departmentalization The grouping of jobs into working units Functional Departmentalization President Distribution Department Finance Department Marketing Department Research and Development Department Production Department Product Departmentalization President Consumer Tele- communications Equipment Division Computer Electronics Division Industrial Tele- communications Equipment Division Stereo Equipment Division Geographical Departmentalization Latin American Division European Division Middle East Division Pacific Rim Division President International Operations Customer Departmentalization Industrial Foods Consumer Foods Product Manager The Differences Between Groups and Teams Strong, clearly focused leader Individual accountability The same purpose as the broader organizational mission Creates individual work products Runs efficient meetings Measures its effectiveness indirectly by its effects on others (e.g., financial performance of the business Discusses, decides, and delegates Shared leadership roles Individual and group accountability A specific purpose that the team itself delivers Creates collective work products Encourages open-ended discussion and active problem-solving meetings Measures performance directly by assessing collective work products Discusses, decides, and does real work together Source: Robert Gatewood, Robert Taylor, O.C. Ferrell, Management: Comprehension, Analysis, and Application (Homewood, IL: Austen Press, 1995), 427. Working Group Team Types of Groups Committee Task Force Project Team Product-development team Quality