tailieunhanh - Lecture Business: A changing world (4/e): Chapter 2 - O.C. Ferrell, Geoffrey Hirt

Chapter 2: Business ethics and social responsibility. This chapter include objectives: Define business ethics and social responsibility and examine their importance, detect some of the ethical issues that may arise in business, specify how businesses can improve ethical behavior, explain the four dimensions of social responsibility, debate an organization's social responsibilities to owners, employees, consumers, the environment, and the community, evaluate the ethics of a business's decision. | Chapter Two Business Ethics and Social Responsibility Comparison of Business Ethics and Social Responsibility Business Ethics: The principles and standards that define acceptable conduct in business. Social A business’s obligation to Responsibility: maximize its positive impact and minimize its negative impact on society. Ethical Issue An identifiable problem, situation, or opportunity that requires a person to choose from among several actions that may be evaluated as right or wrong, ethical or unethical. © FAST FACT: The most common types of observed misconduct are lying, withholding information, and abusive / intimidating behavior. Reasons for Not Reporting Observed Misconduct 1. Fear of not being considered a team player 2. Didn’t believe corrective action would be taken 3. Feared retribution or retaliation from supervisor or management 4. No one else cares about business ethics so why should I 5. Didn’t trust organization to keep report confidential Source: 1997 Society for . | Chapter Two Business Ethics and Social Responsibility Comparison of Business Ethics and Social Responsibility Business Ethics: The principles and standards that define acceptable conduct in business. Social A business’s obligation to Responsibility: maximize its positive impact and minimize its negative impact on society. Ethical Issue An identifiable problem, situation, or opportunity that requires a person to choose from among several actions that may be evaluated as right or wrong, ethical or unethical. © FAST FACT: The most common types of observed misconduct are lying, withholding information, and abusive / intimidating behavior. Reasons for Not Reporting Observed Misconduct 1. Fear of not being considered a team player 2. Didn’t believe corrective action would be taken 3. Feared retribution or retaliation from supervisor or management 4. No one else cares about business ethics so why should I 5. Didn’t trust organization to keep report confidential Source: 1997 Society for Human Resource Management/Ethics Resource Center Business Ethics Survey Report, p. 21. Ethical Issue Categories Conflict of interest Fairness and honesty Communications Business relationships Conflict of Interest Occurs when a person must choose whether to advance their own personal interest or those of others. Fairness and Honesty Are at the heart of business ethics and relate to the general values of decision makers. Communications False and misleading advertising and deceptive personal-selling tactics anger customers and may cause a business to fail. Business Relationships Businesspeople must be ethical toward their customers, suppliers, and others in their workplace. Questions to Consider in Determining Whether an Action is Ethical Are there any potential legal restrictions or violations that could result from the action? Question: If I do this will break any laws? Does your company have a specific code of ethics or a policy on the action? Question: If I do this will I go against the .