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Summary of Phd dissertation in economics: Designing quality management model of passenger transport service by railway in Vietnam
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“Designing the quality management model of passenger transport service (QMMPT) by railway in Vietnam” is studying to provide solutions development QM system, meeting urgent needs for the innovation of management system for railway transport (RT) in Vietnam. | MINISTRY OF TRANSPORT UNIVERSITY OF TRANSPORT AND COMMUNICATIONS HOANG VAN LAM DESIGNING QUALITY MANAGEMENT MODEL OF PASSENGER TRANSPORT SERVICE BY RAILWAY IN VIETNAM Major TRANSPORT ORGANIZATION AND MANAGEMENT Code 62840103 SUMMARY OF PHD DISSERTATION IN ECONOMICS Hanoi -2016 The Dissertation has completed at University of Transport and Communications Scientific guidance group 1. Associate Professor PhD Le Quan 2. PhD Nguyen Van Binh Examiner 1 . Examiner 2 . Examiner 3 . The dissertation will be defended before the Board of Examiners at institute level at University of Transport and Communications at.o clock.dated. The dissertation can be found at Library Information Center of the University of Transport and Communications. National Library Library Center of the University of Transport Technology LIST OF STUDIES BY THE AUTHORS 1. AP.Dr Le Quan Master Hoang Van Lam 2008 Quality management of passenger transport for Vietnam Railways towards total quality management Journal of Transport No. 7 2008. 2. PhD Hoang Van Lam 2011 The quality of products and services in the relationship between consumers employees corporate managers and macroeconomic management Journal of Transport No. 3 2011. 3. PhD Hoang Van Lam 2012 Research of assessment method of transport quality Chairman Scientific research project at school level code NCS2011-VTKT-31 University of Transport and Communications accepted in January 2012. 4. PhD Hoang Van Lam 2013 Analysis of quality forming elements of passenger transport by railway Journal of Transport No. 7 2013. 5. PhD Hoang Van Lam 2014 Construction of indicator system of passenger transport quality by railway Journal of Transport No. 9 2014. 6. PhD Hoang Van Lam 2016 Quality chain model of passenger transport service by railway Bulletin of Transport Science and Technology No. 1 March 2016 University of Transport Technology. 1 INTRODUCTION 1. The need for this study When studying a large and complex system modeling is one of the scientific .