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System Center Service Manager 2010 Unleashed

A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies | Kerrie Meyter Alexandre Verkinderen Anders Bengtsson Patrik Sundqvlst David Pultorak with Kort Van Hoecke Travis Wright. Maarten Goet and Oskar Landman System Center Service Manager 2010 UNLEASHED Kerrie Meyler Alexandre Verkinderen Anders Bengtsson Patrik Sundqvist David Pultorak with Kurt Van Hoecke Travis Wright Maarten Goet and Oskar Landman System Center Service Manager 2010 UNLEASHED sAms 800 East 96th Street Indianapolis Indiana 46240 USA www.it-ebooks.info System Center Service Manager 2010 Unleashed Copyright 2012 by Pearson Education Inc. All rights reserved. No part of this book shall be reproduced stored in a retrieval system or transmitted by any means electronic mechanical photocopying recording or otherwise without written permission from the publisher. No patent liability is assumed with respect to the use of the information contained herein. Although every precaution has been taken in the preparation of this book the publisher and author assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. ISBN-13 978-0-672-33436-8 ISBN-10 0-672-33436-4 Library of Congress Cataloging-in-Publication Data System center service manager 2010 unleashed Kerrie Meyler . et al. . p. cm. Includes index. ISBN-13 978-0-672-33436-8 ISBN-10 0-672-33436-4 1. Electronic data processing Management. 2. Microsoft Windows server. 3. Computer systems. I. Meyler Kerrie. QA76.9.M3S98 2012 005.4 476 dc23 2011027819 Printed in the United States of America First Printing August 2011 Trademarks All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Pearson Education Inc. cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark. Warning and Disclaimer Every effort has been made to make this book as complete and as accurate as .