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English for personal assistants - part 5

Tham khảo tài liệu 'english for personal assistants - part 5', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 20 Communicating with clarity Confirmation May I confirm the arrangements for that. Would you please confirm that. Please drop us a line if. informal . 2 Best-practice emails and working in multi-cultural teams Email is rapidly overtaking letter writing as the most common form of written communication. We tend to transfer our communication style from our native language to a foreign language. This can throw up cross-cultural issues as email is an instant form of communication and is often far less formal stylistically than writing a letter. For example if we forget to maintain the relationship by just getting straight down to business we can alienate the person we are corresponding with. However email has many advantages. Advantages of emails eliminates phone tag people out allows you to put more time and thought into messages than when phoning breaks down distance time barriers shortens cycle of written communication allows for more direct interactive communication improves productivity e.g. meeting planning and preparation reduces telephone interruptions allows people to work from any location with a computer However there are also distinct traps you can fall into if you don t observe some simple rules. As with letters or faxes emails can be misinterpreted since there is no body language or voice tone to enable the reader to pick up clues. The easiest way to check if your email is appropriate or not is to ask yourself how you would feel if you received it. Below are the ten most common mistakes people make when they write emails and tips on how to avoid them. Dos and don ts 1. No clear subject title. The subject line should be clear and concise. It should not contain negative words or expressions. 2. No greeting. Always begin your email with a friendly greeting. 22 Best-practice emails and working in multi-cultural teams 3. Too many abbreviations and acronyms. Don t pepper your email with abbreviations and acronyms - they can be misunderstood and misinterpreted .