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Evaluating the citizen satisfaction with the quality of public administration services in the Hanoi capital
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The study aims to identify the factors affecting citizen satisfaction with the quality of public administration services in the Hanoi capital. The study surveyed 475 citizens who are using public administration services at State administrative agencies. The results of regression analysis identified five factors: facilities; publicity and transparency; assurance; responsiveness; reliability affecting citizen satisfaction with the quality of public administration services in the Hanoi capital. |