Đang chuẩn bị liên kết để tải về tài liệu:
Logistics service quality in B2C e-commerce from consumers perspective
Đang chuẩn bị nút TẢI XUỐNG, xin hãy chờ
Tải xuống
The main purpose of this communication is to identify and critically assess the most current models and methods of measuring B2C online logistics service quality in comparison with the B2B offline settings. We also discuss past work in the conceptualization and measurement models and explore the commonly associated business-to-consumer (B2C) dimensions proposed in the last decades. |