Đang chuẩn bị liên kết để tải về tài liệu:
Good business into and customer relationship management
Đang chuẩn bị nút TẢI XUỐNG, xin hãy chờ
Tải xuống
Ebook "Customer relationship management - How to turn a good business into a great one" present the content customer relationship management demystified; why do customers defect; the economics of customer care; defining customer service excellence; achieving service excellence; managing for customer satisfaction; customer-focused selling and marketing skills; connecting with customers in the digital age; the ten keys to outstanding customer service; worksheets, exercises and action plans . |