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Achieving closure through knowledge management strategy

Case studies of knowledge management practices are often conducted in organizations where the aim is to manage knowledge for future operational improvements. What about knowledge management for organizations with limited life-spans that are preparing for closure? Such organizations are not common but can benefit from knowledge management strategy. This case study concerns the knowledge management strategy of an organization that is preparing for its final phase of operations. We facilitated two group workshops with senior managers to scope a strategy, following which the organization initiated a set of projects to implement the resulting actions. This paper reviews their implemented actions against those designed in the workshop to shed light on knowledge management in this uncommon situation. | Achieving Closure Through Knowledge Management Strategy Duncan Shaw John S. Edwards Brad Baker and Paul M. Collier Aston Business School Birmingham England. d.a.shaw@aston.ac.uk Abstract Case studies of knowledge management practices are often conducted in organizations where the aim is to manage knowledge for future operational improvements. What about knowledge management for organizations with limited life-spans that are preparing for closure Such organizations are not common but can benefit from knowledge management strategy. This case study concerns the knowledge management strategy of an organization that is preparing for its final phase of operations. We facilitated two group workshops with senior managers to scope a strategy following which the organization initiated a set of projects to implement the resulting actions. This paper reviews their implemented actions against those designed in the workshop to shed light on knowledge management in this uncommon situation. Keywords strategy knowledge management limited life-span implementation evaluating group workshops. 1. Introduction The focus of a knowledge manager s role is often to improve performance through enhancing business processes believing that even if immediate measurable paybacks are few performance improvements will reap benefits over the long-term. Research in knowledge management has concentrated with few if any exceptions on organizations with a future assuming that changes today will over time feed through to performance improvements. There is almost no empirical research which informs our response to a client collaborator who asks Our organization is closing - what should we do about knowledge management Such a client has a great need for knowledge management. However the literature is very limited indeed perhaps because the opportunity to research an organization with a limited life-span is extremely rare. There has been a stream of research on joint ventures some of which do indeed have a