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Ebook Operations management (6th edition): Part 2

(BQ) Part 2 book "Operations management" has contents: The nature of planning and control, capacity planning and control, inventory planning and control, supply chain planning and control, enterprise resource planning, lean synchronization, project planning and control,.and other contents. | M10_SLAC0460_06_SE_C10.QXD 10/20/09 9:33 Page 268 To download more slides, ebooks, solution manual, and test bank, visit http://downloadslide.blogspot.com Chapter 10 The nature of planning and control Introduction Key questions ➤ What is planning and control? ➤ How do supply and demand affect planning and control? ➤ What are the activities of planning and control? Within the constraints imposed by its design, an operation has to be run on an ongoing basis. ‘Planning and control’ is concerned with managing the ongoing activities of the operation so as to satisfy customer demand. All operations require plans and require controlling, although the degree of formality and detail may vary. This chapter introduces and provides an overview of some of the principles and methods of planning and control. Some of these, such as ERP (enterprise resources planning) and JIT (just-in-time), have been developed into more extensive concepts and these are examined in later chapters. Similarly, there are separate specialist tools to plan and control projects and a separate chapter is devoted to this area. In all cases, however, the different aspects of planning and control can be viewed as representing the reconciliation of supply with demand (see Figure 10.1). Figure 10.1 This chapter introduces planning and control Check and improve your understanding of this chapter using self assessment questions and a personalised study plan, audio and video downloads, and an eBook – all at www.myomlab.com. M10_SLAC0460_06_SE_C10.QXD 10/20/09 9:33 Page 269 To download more slides, ebooks, solution manual, and test bank, visit http://downloadslide.blogspot.com Chapter 10 269 The nature of planning and control Joanne Cheung is the Senior Service Adviser at a premier BMW dealership. She and her team act as the interface between customers who want their cars serviced and repaired, and the 16 technicians who carry out the work in their state-of-the-art workshop. ‘There are .