tailieunhanh - Ebook Operations management (Sixth edition): Part 2

(BQ) This part provides knowledge of: The nature of planning and control, capacity planning and control, inventory planning and control, supply chain planning and control , enterprise resource planning (ERP), lean synchronization, project planning and control, quality management, operations improvement, risk management, organizing for improvement, operations and corporate social responsibility (CSR). | 10/20/09 9:33 Page 267 Part Three PLANNING AND CONTROL The physical design of an operation should have provided the fixed resources which are capable of satisfying customers’ demands. Planning and control are concerned with operating those resources on a day-to-day basis and ensuring availability of materials and other variable resources in order to supply the goods and services which fulfil customers’ demands. This part of the book will look at several different aspects of planning and control, including some of the specialist approaches which are used in particular types of operations. 10/20/09 Chapter 9:33 10 Page 268 The nature of planning and control Introduction Key questions ➤ What is planning and control? ➤ How do supply and demand affect planning and control? ➤ What are the activities of planning and control? Within the constraints imposed by its design, an operation has to be run on an ongoing basis. ‘Planning and control’ is concerned with managing the ongoing activities of the operation so as to satisfy customer demand. All operations require plans and require controlling, although the degree of formality and detail may vary. This chapter introduces and provides an overview of some of the principles and methods of planning and control. Some of these, such as ERP (enterprise resources planning) and JIT (just-in-time), have been developed into more extensive concepts and these are examined in later chapters. Similarly, there are separate specialist tools to plan and control projects and a separate chapter is devoted to this area. In all cases, however, the different aspects of planning and control can be viewed as representing the reconciliation of supply with demand (see Figure ). Figure This chapter introduces planning and control Check and improve your understanding of this chapter using self assessment questions and a personalised study plan, audio and video downloads, and