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Lecturte Logistics management - Chapter: Reverse logistics

Introduction, definitions, the Rs of reverse logistics (RL), RL scope, reasons for RL (Operational & Strategic), evolution of RL in organisations, process for RL management, comparison of forward logistics Vs RL, advantages of RL, RL cases that enhanced competitive Adv, conclusion. | REVERSE LOGISTICS GOODS SOLD ARE NOT RETURNABLE!!! What does this mean? What is its implication for Reverse Logistics? Does it exonerate company from liability? LECTURE PREVIEW Introduction Definitions The Rs of Reverse Logistics (RL) RL Scope Reasons for RL (Operational & Strategic) Evolution of RL in Organisations Process for RL management Comparison of Forward Logistics Vs RL Advantages of RL RL Cases that Enhanced Competitive Adv. Conclusion Introduction Twenty-years ago, supply chains were busy fine-tuning the logistics of products from raw material to the end customer. Products are obviously still streaming in the direction of the end customer but an increasing flow of products is coming back This is happening for a whole range of industries, covering electronic goods, pharmaceuticals, beverages and so on. Organisations are now moving Reverse Logistics (RL) Issues from the “Backroom (Operational) to the Boardroom (Strategic)” Introduction The Reverse Logistics process includes the management and the sale of surplus as well as returned equipment and machines from the hardware leasing business. Normally, logistics (forward) deal with events that bring the product towards the customer. In the case of reverse, the resource goes at least one step back in the supply chain. Customer Manufacturer Forward Logistics Reverse Logistics Introduction For instance, goods move from the customer to the distributor or to the manufacturer The domain of reverse logistics is also referred to by other terms, including: The Reverse Supply Chain, The Aftermarket Supply Chain, Aftermarket Logistics, or Retrogistics. Introduction Reverse logistics is more than just returns management, it is "activities related to returns avoidance and disposal and all other after-market supply chain issues The principal difference between forward and reverse logistics as being that: "on the forward side, you deal with order. On the reverse side, you deal with chaos, trying to create order.“ . | REVERSE LOGISTICS GOODS SOLD ARE NOT RETURNABLE!!! What does this mean? What is its implication for Reverse Logistics? Does it exonerate company from liability? LECTURE PREVIEW Introduction Definitions The Rs of Reverse Logistics (RL) RL Scope Reasons for RL (Operational & Strategic) Evolution of RL in Organisations Process for RL management Comparison of Forward Logistics Vs RL Advantages of RL RL Cases that Enhanced Competitive Adv. Conclusion Introduction Twenty-years ago, supply chains were busy fine-tuning the logistics of products from raw material to the end customer. Products are obviously still streaming in the direction of the end customer but an increasing flow of products is coming back This is happening for a whole range of industries, covering electronic goods, pharmaceuticals, beverages and so on. Organisations are now moving Reverse Logistics (RL) Issues from the “Backroom (Operational) to the Boardroom (Strategic)” Introduction The Reverse Logistics process .