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Lesson NNU: Developing a Service Culture at NNU

Lesson NNU "Developing a Service Culture at NNU" Turns recruitment success into retention success. Rising expectations of our customers, Improve our image, Contributes to a pleasant work environment, Facilitate learning,. Hope content useful lesson serves the academic needs and research. | Developing a Service Culture at NNU Positives--- NNU Seasoned Leadership Terrific Staff Outstanding Product Committed Constituency More than an Education Good Value Desirable Location Right Size Why A+ Service at NNU Competition. Turns recruitment success into retention success. Rising expectations of our “customers.” Improve our image. Contributes to a pleasant work environment. Facilitate learning. Transparency # 309 Our students are our customers, as well as our product. We must treat them accordingly, in the way that you expect to be treated when you go to make a major purchase. Derek Hodgson, Provost – Mississippi State University Transparency # 11 “A student does us great honor by entrusting her or his higher education to us; they give us their future. In return, let us be certain that we do everything that we can to ensure that when they leave here, they are as well prepared for that future as we can possibly make them.” Derek Hodgson, Provost Mississippi State University Transparency # 14 REMINDER No one has to enroll at NNU No one has to stay at NNU Everyone want to be treated with respect and appreciated Transparency # 175 Student-keeping Colleges: Value Students – Every college or university teaches that students are important. We’re not talking about employee manual directives, but about the heartfelt, sincere belief that the student is the most important person in the organization. Are Organized Around Students – The Student-keeping institution has flattened the hierarchy-happy organizational chart and broken down the thick walls between departments. It doesn’t matter how high or how deep you are inside the institution; students are still the concern. Are Hardwired to Serve Students – Hardwiring is the rewards system. A student-keeping institution’s hardwiring will reinforce attitudes and behavior that place the students first. Have Leaders that Point the Way – Leaders provide three critical elements to change: permission to experiment, | Developing a Service Culture at NNU Positives--- NNU Seasoned Leadership Terrific Staff Outstanding Product Committed Constituency More than an Education Good Value Desirable Location Right Size Why A+ Service at NNU Competition. Turns recruitment success into retention success. Rising expectations of our “customers.” Improve our image. Contributes to a pleasant work environment. Facilitate learning. Transparency # 309 Our students are our customers, as well as our product. We must treat them accordingly, in the way that you expect to be treated when you go to make a major purchase. Derek Hodgson, Provost – Mississippi State University Transparency # 11 “A student does us great honor by entrusting her or his higher education to us; they give us their future. In return, let us be certain that we do everything that we can to ensure that when they leave here, they are as well prepared for that future as we can possibly make them.” Derek Hodgson, Provost Mississippi State .