Đang chuẩn bị liên kết để tải về tài liệu:
Using Feedback to Motivate

What is a feedback? Good Feedback Makes Excellence More Visible Clarity of Feedback Good intention Level one: positive and negative feedback Level two: Shift controlling feedback to in informative feedback Level three: Co-designing feedback system The Need for Imagination Don’t have to be slave (phụ thuộc) to praise | Topic 10 Using Feedback to Motivate Topics What is a feedback? Good Feedback Makes Excellence More Visible Clarity of Feedback Good intention Level one: positive and negative feedback Level two: Shift controlling feedback to in informative feedback Level three: Co-designing feedback system The Need for Imagination Don’t have to be slave (phụ thuộc) to praise What is a feedback? Feedback is the return of information about the result of employee’s activities in the light of improving the output of the underlying process. Good Feedback Makes Excellence More Visible Feedback helps improving performance so it contributes to learning. To fix result To help improving work process To confirm that work or result is successful Good Feedback Makes Excellence More Visible Negative feedback fix results. Negative feedback fix process that produced results Positive feedback confirm successful performance and encourage employee to continuously to use it. Examples: Clarity of . | Topic 10 Using Feedback to Motivate Topics What is a feedback? Good Feedback Makes Excellence More Visible Clarity of Feedback Good intention Level one: positive and negative feedback Level two: Shift controlling feedback to in informative feedback Level three: Co-designing feedback system The Need for Imagination Don’t have to be slave (phụ thuộc) to praise What is a feedback? Feedback is the return of information about the result of employee’s activities in the light of improving the output of the underlying process. Good Feedback Makes Excellence More Visible Feedback helps improving performance so it contributes to learning. To fix result To help improving work process To confirm that work or result is successful Good Feedback Makes Excellence More Visible Negative feedback fix results. Negative feedback fix process that produced results Positive feedback confirm successful performance and encourage employee to continuously to use it. Examples: Clarity of Feedback Clearly link from what you do to the results you achieve Specific: indicating identifiable actions Accurate: No causing confusion Informative: How to do things better Controllable: Behavior employee can charge Exercise 7-2 Good intention Level one Level two Level three Level one Positive and Negative Feedback Positive feedback is acknowledgement of a job well done, or a contribution to the team “above and beyond the call of duty” Make employee interest in his job. Such intrinsic motivation brings high productivity. Level one Negative Feedback The case of salesman (p.122) Ralph feel bad start Wrong man for job Discouraged and motivation is falling Need balance of negative and positive feedback Level one- Sandwich Feedback Balance of negative and positive feedback: Firstly, indicate what they have done well at work. Next, give specific negative feedback and what employee need to do better . Finally, give them another bit of praise Level two- From controlling to .