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Lecture Organisational behaviour on the Pacific rim: Chapter 16 - Steve McShane, Tony Travaglione

Chapter learning objectives: describe the elements of organisational culture, discuss the importance of organisational subcultures, list four categories of artefacts through which corporate culture is communicated, identify three functions of organisational culture, discuss the conditions under which cultural strength improves corporate performance, discuss the effect of organisational culture on business ethics,. | Organisational culture Chapter learning objectives Describe the elements of organisational culture. Discuss the importance of organisational subcultures. List four categories of artefacts through which corporate culture is communicated. Identify three functions of organisational culture. Discuss the conditions under which cultural strength improves corporate performance. Discuss the effect of organisational culture on business ethics. Compare and contrast four strategies for merging organisational cultures. Identify five strategies to strengthen an organisation’s culture. Melso Minerals’ corporate culture Melso Minerals in Matamata, New Zealand, has an egalitarian, team-oriented corporate culture . This culture is apparent through numerous artefacts, such as the no-holds barred retreats and the Melso polo shirts that everyone wears. Courtesy of Melso Minerals (Matamata) Ltd Organisational culture defined The basic pattern of shared assumptions, values and beliefs considered to | Organisational culture Chapter learning objectives Describe the elements of organisational culture. Discuss the importance of organisational subcultures. List four categories of artefacts through which corporate culture is communicated. Identify three functions of organisational culture. Discuss the conditions under which cultural strength improves corporate performance. Discuss the effect of organisational culture on business ethics. Compare and contrast four strategies for merging organisational cultures. Identify five strategies to strengthen an organisation’s culture. Melso Minerals’ corporate culture Melso Minerals in Matamata, New Zealand, has an egalitarian, team-oriented corporate culture . This culture is apparent through numerous artefacts, such as the no-holds barred retreats and the Melso polo shirts that everyone wears. Courtesy of Melso Minerals (Matamata) Ltd Organisational culture defined The basic pattern of shared assumptions, values and beliefs considered to be the correct way of thinking about and acting on problems and opportunities facing the organisation. Courtesy of Melso Minerals (Matamata) Ltd Physical structures Rituals/ceremonies Stories Language Beliefs Values Assumptions Artefacts of organisational culture Organisational culture Elements of organisational culture Meaning of cultural content Cultural content refers to the relative ordering of beliefs, values and assumptions Example: Brown & Brown values aggressiveness; SAS Institute values work-life balance An organisation emphasises only a handful of the hundreds of cultural values Organisational subcultures Located throughout the organisation Can support or oppose (countercultures) firm’s dominant culture Two functions of countercultures: provide surveillance and evaluation source of emerging values Cultural stories at Four Seasons The legendary customer service at Four Seasons Hotels and Resorts is reflected in its corporate culture. Legends and stories help