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Testing Mitel Contact Center and Call Accounting Software with VMware vCenter™ Site Recovery Manager , vSphere™ Advanced Features, and vCloud™ Director

Unless otherwise specified, the product manufacturer, supplier, or publisher of non-IBM products provides warranty, service, and support directly to you. IBM makes no representations or warranties regarding non-IBM products. The inclusion of an IBM or non-IBM product on an interoperability list is not a guarantee that it will work with the designated IBM storage product. In addition, not all software and hardware combinations created from compatible components will necessarily function properly together. The following list includes products developed or distributed by companies other than IBM. IBM does not provide service or support for the non-IBM products listed, but does. | Testing Mitel Contact Center and Call Accounting Software with VMware vCenter Site Recovery Manager vSphere Advanced Features and vCloud Director May 2012 DEPLOYMENT AND TECHNICAL CONSIDERATIONS GUIDE vmware Testing Mitel Contact Center and Call Accounting with VMware SRM Advanced Features and vCloud Director Table of Contents Introduction.3 Mitel Contact Center and Call Accounting.4 Functional Testing Overview.5 vCenter Site Recovery Manager Testing.5 vCenter Site Recovery Manager.6 Test Workload Generation.9 Testing Architecture.9 Testing Scenario.10 Solution Configuration Steps.11 Testing Results and Observations.12 Recommendations.13 vSphere Advanced Features Testing.14 vMotion.14 Distributed Resource Scheduling.15 High Availability.16 Fault Tolerance.17 Mitel Appliances on vCloud Director Testing.18 Conclusion.19 Resources.20 Acknowledgements.22 Appendix A Hardware and System Host Configuration.23 VMware Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright 2012 VMware Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http www.vmware.com go patents. VMware is a registered trademark or trademark of VMware Inc. in the United States and or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. vmware DEPLOYMENT AND TECHNICAL CONSIDERATIONS GUIDE II Testing Mitel Contact Center and Call Accounting with VMware SRM Advanced Features and vCloud Director Introduction Mitel Contact Center and Call Accounting software delivers a scalable and resilient solution that provides businesses with a virtual contact center that streamlines contact center management and improves worker productivity. It integrates the capabilities of the Mitel IP communications platform with a modular suite of web-based applications that support unified .