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Learning Express goof-proof Business Writing PHẦN 5

Xem lướt: bước đầu tiên để đọc một quyển sách đó là xem lướt. Lướt qua nhanh tất cả các trang sách. Bước này có hai ý nghĩa: thứ nhất là để có một cái nhìn tổng thể về đề tài mình chuẩn bị đọc. Thứ hai, theo khoa học, là để “khởi động” bộ não. | 64 goof-proof BUSINESS WRITING RULE 29 Don t Sound Like a Robot Let your personality show through your writing. GOOF-PROOF IT Business writing should sound professional not stiff or dull. Your writing will be more interesting and easier to read if you let your personality show through. Avoid sounding like a robot by following these guidelines Don t be afraid to use contractions in your e-mails especially when writing to colleagues you are familiar with. Don t be short with your reader. A one- or two-word e-mail with no greeting or closing salutation may come off as curt. Always include a closing salutation and or your first name at the end of an e-mail. Avoid signing off or addressing people with initials and use friendly language especially when you re delegating tasks or asking for favors. As a general rule don t use words or phrases that would sound archaic or wooden if said out loud. Don t be afraid to use the occasional exclamation point especially when thanking or complimenting someone. Always keep your own personality and individual preferences in mind. Never write anything that makes you feel uncomfortable. Compare J Leave the finished reports on my desk before you leave. I will look over them tonight and give you my comments in the morning. K With James Please leave the finished reports on my desk before you leave today. I ll look them over tonight and we can talk about any changes or revisions tomorrow morning. Choosing the Wrong Words 65 Thanks for all your help Karen Compare The files you requested will be available presently. I will notify you once they have been properly converted and formatted. If you have any inquiries about the conversion or formatting process please bring them to my attention. Thank you for your patience. With Hank The files you asked for yesterday will take longer to convert and format than I originally thought. Thanks for being so patient. I ll let you know as soon as they re ready. If you have any questions just let me know. .