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Information Technology for Management

Information technology surrounds you-on your campus and in local businesses. When you order merchandise over the telephone, chances are your sales represen­ tative is using an information system to check inventory and to trigger the ship­ ment of your goods. Increasingly you will order products using the Internet, dis­ pensing with the telephone and becoming a participant in electronic commerce. When you use an automatic teller machine, make an airline reservation, or rent a. | I I TECHNOLOGY FOR MANAGEMENT SEVENTH EDITION Henry C. Lucas Jr. Leonard N. Stern School of Business New York University H Irwin McGraw-Hill Boston Burr Ridge IL Dubuque IA Madison WI New York San Francisco St. Louis Bangkok Bogota Caracas Lisbon London Madrid Mexico City Milan New Delhi Seoul Singapore Sydney Taipei Toronto McGraw-Hill Higher Education A Division of The McGraw-Hill Companies INFORMATION TECHNOLOGY FOR MANAGEMENT Copyright 2000 1997 1994 1990 1986 1982 1978 by The McGraw-Hill Companies Inc. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976 no part of this publication may be reproduced or distributed in any form or by any means or stored in a data base or retrieval system without the prior written permission of the publisher. This book is printed on acid-free paper. domestic 1234567890 FGR FGR 9098765432109 international 1234567890 FGR FGR 9098765432109 ISBN 0-07-229763-8 Vice presidentJEditor-in-Chief Michael W. Junior Publisher David Kendric Brake Senior sponsoring editor Rick Williamson Editorial coordinator Carrie Berkshire-Peters Senior marketing manager Jodi McPherson Project manager Christine A. Vaughan Senior production supervisor Lori Koetters Freelance design coordinator JoAnne Schopler Supplement coordinator Rose M. Range Compositor Shepherd Inc. Typeface 10 12 Times Roman Printer Quebecor Printing Book Group Fairfield Cover Photograph John Still Photonica Library of Congress Cataloging-in-Pnblication Data Lucas Henry C. Information technology for management Henry C. Lucas Jr. 7th ed. p. cm. ISBn 0-07-229763-8 1. Management information systems. 2. Information technology Management. 1. Title. T58.6.L815 2000 658.4 038 011 dc21 99-14924 INTERNATIONAL EDITION ISBN 0-07-116967-9 Copyright 2000. Exclusive rights by The McGraw-Hill Companies Inc. for manufacture and export. This book cannot be re-exported from the country to which it is consigned by McGraw-Hill. The .