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Opportunity for All - How the American Public Benefits from Internet Access at U.S. Libraries

The rapid adoption of the Internet and computing technologies by all sectors of modern society has made them an indispensable part of our daily work and life. Access to these resources is taken for granted by public agencies providing services to the community, by those who conduct business and commerce, and by those who use them to stay current on public affairs and in touch with their families and friends on a daily basis. Yet not all individuals have consistent access to these resources—they may be unable to afford them, they may need basic training in how to use them, or they may be displaced from their. | Opportunity for All How the American Public Benefits from Internet Access at U.S. Libraries The U.S. IMPACT Study A research initiative examining the impact of free access to computers and the Internet in public libraries. Principal Authors Samantha Becker Michael D. Crandall Karen E. Fisher Bo Kinney Carol Landry Anita Rocha Information School UNIVERSITY of WASHINGTON BILL Melinda Gates on INSTITUTE of _ . MuseumandLibrary SERVICES This report and its appendices can be downloaded at http tascha.washington.edu usimpact. Printed March 2010 in the United States of America by the Institute of Museum and Library Services. IMLS will provide visually impaired or learning-disabled individuals with an audio recording of this publication upon request. Contact Institute of Museum and Library Services 1800 M Street NW 9th Floor Washington DC 20036 202-653-IMLS 4657 www.imls.gov Suggested Citation Becker Samantha Michael D. Crandall Karen E. Fisher Bo Kinney Carol Landry and Anita Rocha. 2010 . Opportunity for All How the American Public Benefits from Internet Access at U.S. Libraries. IMLS-2010-RES-01 . Institute of Museum and Library Services. Washington D.C. Library of Congress Cataloging-in-Publication Data Not available at the time of printing. Contents Figures.iii Foreword.iv Acknowledgments.vi Executive Summary.1 Key Uses of Library Computers.5 Social Connections.5 Education.6 Employment.6 Health and Wellness.7 eGovernment.7 Community and Civic Engagement.8 Personal Finance.8 Recommendations.8 Conclusion.10 1. Introduction.12 2. Background.14 2.1 The Digital Divide.14 2.2 Libraries Bridge the Digital Divide.16 2.3 Previous Findings.19 3. Purpose and Methods.20 3.1 Purpose.20 3.2 Theoretical Frameworks.21 3.3 Research Methods.22 Surveys . 22 Case Studies. 24 4. Public Library Visits.26 5. Accessing Online Library Resources.28 6. Public Library Internet Users.32 6.1 Power Users.35 6.2 Supplemental Users.38 Opportunity for All How the American Public Benefits from Internet