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Best Practices for Managing Your IT Infrastructure

Pressures to decrease cost, increase reliability and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the stage of IT’s evolution at which innovation must translate into overall process improvements, as it did in the mainframe world 20 years ago. This quest for process improvement | White Paper ITIL Best Practices for Managing Your IT Infrastructure Cheryl E. Simpson IT Service Management Consultant Revised January 2009 1-800-843-8733 www.learningtree.ca Learning Tre International Education Is Our Business6 ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 2009 Learning Tree International. All Rights Reserved. White Paper LEARNING TREE INTERNATIONA 1.0 Introduction .1 1.1 The Challenges of IT and the Business .1 2.0 What is ITIL .2 2.1 Overview Who Owns ITIL .2 2.2 Choosing the Right Framework for Your Organization .2 2.3 IT Service Management .2 2.4 The Library .2 2.5 Ongoing Development .3 3.0 Benefits of ITIL .3 3.1 Managing the IT Infrastructure .3 3.2 Integrating IT and the Business.3 3.3 Return on Investment .3 4.0 Implementing Best Practices.4 4.1 Where Do You Start .4 4.2 Essential Ingredients .4 4.3 The Implementation Journey .5 4.4 Keeping the Momentum Going .5 5.0 Certification and Training .5 5.1 ITIL v3 Qualification Scheme .5 5.2 Credit for ITIL v1 and v2 Certifications .6 6.0 More Information .6 7.0 Bibliography Reference Further Reading .6 8.0 Resources.7 About Learning Tree International.8 About the Author.8 1.0 Introduction 1.1 The Challenges of IT and the Business Pressures to decrease cost increase reliability and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the stage of IT s evolution at which innovation must translate into overall process improvements as it did in the mainframe world 20 years ago. This quest for process improvement is the root cause of a universal interest in best practices and in frameworks such as IT Infrastructure Library ITIL . Forrester September 1 2005 To ensure smooth operation businesses depend on Information and