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Study Guide Cisco CCNP Support (Cisco Internetwork Troubleshooting) Version 1.1

This Study Guide is targeted specifically at people who wish to take the Cisco CCNP 640-606 – Support (CIT) exam. This information in this Study Guide is specific to the exam. It is not a complete reference work. Although our Study Guides are aimed at new comers to the world of IT, the concepts dealt with in this Study Guide are complex and require an understanding of material provided for the Cisco Certified Network Associate (CCNA) exam 640-607. Knowledge of CompTIA’s A+ course would also be advantageous but is not a requirement | 640-606 Study Guide Cisco CCNP Support Cisco Internetwork Troubleshooting Version 1.1 www.testking.com - 1 - 640-606 Support TABLE OF CONTENTS List of Tables Introduction 11. Support Resources for Troubleshooting 1.1 Network Media Test Equipment 1.2 Network Monitors 1.3 Protocol Analyzers 1.4 Network Management Systems 1.5 CiscoWorks 1.5.1 CiscoWorks for Switched Internetworks Software CWSI Campus 1.5.2 TrafficDirector Remote Monitoring Software 1.6 Simulation and Modeling Tools 1.7 Cisco Connection Online CCO 2. Understanding Troubleshooting Methods 2.1 The steps and scope of systematic troubleshooting 2.2 The Problem-Solving Model 2.3 A Baseline Model of the Network 3. Identifying Troubleshooting Targets 3.1 Data Link Troubleshooting 3.1.1 Troubleshooting Physical and Data Link Protocol 3.1.2 Clearing Interface Counters 3.2 The show Commands 3.3 Token Ring Soft Errors 3.4 Cisco Discovery Protocol CDP 3.4.1 Common Protocol Characteristics 3.4.2 Protocol Connection Troubleshooting 3.4.2.1 TCP Connection Sequence 3.4.2.2 Novell Connection Sequence www.testking.com - 2 - 640-606 Support 3.4.2.3 AppleTalk Connection Sequence 4. Applying Cisco Troubleshooting Tools 4.1 Routing and Switching Processes 4.2 Switching in Different Routers Models 4.2.1 The 7000 Series 4.2.2 The 7500 Series 4.2.3 The 4000 3000 and 2500 Series 4.3 The debug Tool 4.4 Error Messages 4.5 Reachability and Path Tests 4.5.1 The ping Command 4.5.2 The traceroute Command 4.6 Gathering further information 4.6.1 The show version Command 4.6.2 The show buffers Command 4.6.3 The show memory Command 4.6.4 The show processes Command 4.6.5 The show controllers cxbus Command 4.6.6 The show stacks Command 4.6.7 Core Dumps 5. Diagnosing and Correcting Campus TCP IP Novell Networking and AppleTalk Problems 5.1 Cisco IOS Troubleshooting Tools and Commands for TCP IP IPX and AppleTalk. 5.1.1 The ping traceroute and test Commands 5.1.2 The show ip show ipx and show appletalk Commands 5.1.2.1 The show ip Commands .