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SURVEY OF CASE STUDIES OF THE USE OF KNOWLEDGE MANAGEMENT IN SOFTWARE ENGINEERING

This article examines the literature on case studies of knowledge management systems in use in organisations that develop software. We investigate knowledge management approaches in eight case studies, and what the reported benets are. Surprisingly, very few organisations claim to have lowered software production costs or increased the quality of the software. But many claim to have improved the work situation for software developers and managers. | September 24, 2002 14:26 WSPC/117-ijseke 00096 International Journal of Software Engineering and Knowledge Engineering Vol. 12, No. 4 (2002) 391–414 c World Scientific Publishing Company A SURVEY OF CASE STUDIES OF THE USE OF KNOWLEDGE MANAGEMENT IN SOFTWARE ENGINEERING TORGEIR DINGSØYR∗ and REIDAR CONRADI† *Sintef Telecom and Informatics, NO-7465 Trondheim, Norway Torgeir.Dingsoyr@sintef.no †Department of Computer and Information Science, Norwegian University of Science and Technology, NO-7491 Trondheim, Norway Reidar.Conradi@idi.ntnu.no Submitted 1 September 2001 Revised 25 May 2002 Accepted 20 June 2002 This article examines the literature on case studies of knowledge management systems in use in organisations that develop software. We investigate knowledge management approaches in eight case studies, and what the reported benefits are. Surprisingly, very few organisations claim to have lowered software production costs or increased the qual- ity of the software. But many claim to have improved the work situation for software developers and managers. Keywords: Knowledge management; software engineering; learning software organisa- tions; experience factory. 1. Introduction This article is a survey of case studies of knowledge management systems in use in companies that develop computer software. We find many descriptions of such knowledge management systems in the research literature, but most of them deal with technical issues, and few are dealing with how these systems actually work in the organisations where they are deployed. This is an attempt to systematically present published case studies of knowledge management systems that can be found in the research literature, and to analyse (1) What systems are in use, and (2) What is the impact of such systems on work in an organisation? We have written this article for people who are either skilled in knowledge management, and are eager to know how this is interpreted and used in software engineering, or for people