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Graduation thesis International Business Administration: The impact of job satisfaction on employees’ job performance: A study of white-collar millennials in Ho Chi Minh City

With investigation of both theories and empirical research together with survey conduction, the purpose of this thesis is to examine primarily whether or not the enjoyment when doing jobs can influence the effectiveness through accomplishing these subsequent objectives: to review theoretical framework and researches which have relationships with contain information examing the impact of job satisfaction on job performance of millennials white-collar employees in Ho Chi Minh City companies. | FOREIGN TRADE UNIVERSITY HO CHI MINH CITY CAMPUS - - GRADUATION THESIS Major International Business Administration THE IMPACT OF JOB SATISFACTION ON EMPLOYEES JOB PERFORMANCE A STUDY OF WHITE-COLLAR MILLENNIALS IN HO CHI MINH CITY GT Code KL93 Author Nguyễn Hy Student ID 1601025076 Class K55CLC1 Intake 55 Supervisor PhD. Lê Tuấn Bách Ho Chi Minh City May 2020 i TABLE OF CONTENTS LIST OF ABBREVIATIONS .IV LIST OF TABLES AND FIGURES . V CHAPTER 1. INTRODUCTION. 1 1.1. Rationale of the research . 1 1.2. Research background. 5 1.2.1. In the world . 5 1.2.2. In Vietnam . 6 1.3. Objectives of the research . 7 1.4. Subject and scope of the research . 8 1.4.1 Subject . 8 1.4.2. Scope . 8 1.5. Research methods . 8 1.6. Research contribution . 9 1.7. Research structure . 10 SUMMARY OF CHAPTER 1 . 10 CHAPTER 2. LITERATURE REVIEW . 11 2.1. Job satisfaction . 11 2.1.1. Definition of job satisfaction . 11 2.1.2. Measurements of job satisfaction . 12 2.2. Employee s job performance . 14 2.2.1. Definition of employee s job performance . 14 2.2.2. Measurements of employee s job performance . 14 2.2.3 The impact of job satisfaction on job performance . 15 2.3. The Millenials . 16 2.3.1. Definition of Millennials generations . 16 2.3.2. Characteristics of Millennials in general . 17 2.3.3. Millenials at work. 17 SUMMARY OF CHAPTER 2 . 18 CHAPTER 3. METHODOLOGY . 19 3.1. Research model design . 19 ii 3.2 Research model selection and Hypothesis Development .20 3.2.1 Research model selection .20 3.2.2. Hypothesis Development .22 3.2.3 Variable Definition .25 3.2.4 Statistical Research Model .27 3.3. Questionnaire design .28 3.4. Data collection and analysis .33 3.4.1. Data collection and processing .33 3.4.2 Data analysis techniques .34 SUMMARY OF CHAPTER 3 .38 CHAPTER 4. RESEARCH RESULTS .39 4.1. Descriptive Statistics .39 4.1.1. Statistical description of determinants affecting Job Satisfaction.39 4.1.2. Statistical description of Job Satisfaction - Job Performance .40 4.1.3. .