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Lecture Organizational behavior - Chapter 8: Introducing organizational behavior

After reading this chapter, you should be able to answer the following questions: What are high-performance teams? How can team processes be improved? How can team communications be improved? How can team decisions be improved? | Chapter 8 Teamwork and Team Performance Teams are worth the hard work 1 Chapter 8 Study Questions What are high-performance teams? How can team processes be improved? How can team communications be improved? How can team decisions be improved? Copyright © 2014 John Wiley & Sons, Inc. 2 How can we create high performance teams? Characteristics of High Performance Teams Set a clear and challenging direction. Believe in the goals and motivated to work hard to accomplish them. Turn a general sense of purpose into specific objectives. Set standards for measuring results and obtain feedback. Members have the right mix of technical, problem-solving and interpersonal skills. Copyright © 2014 John Wiley & Sons, Inc. 3 How can we create high performance teams? Team Building Collaborative way to gather and analyze data about the team’s work. The goal is improved teamwork and increased team effectiveness. Copyright © 2014 John Wiley & Sons, Inc. 4 Figure 8.1: Steps in the team-building process | Chapter 8 Teamwork and Team Performance Teams are worth the hard work 1 Chapter 8 Study Questions What are high-performance teams? How can team processes be improved? How can team communications be improved? How can team decisions be improved? Copyright © 2014 John Wiley & Sons, Inc. 2 How can we create high performance teams? Characteristics of High Performance Teams Set a clear and challenging direction. Believe in the goals and motivated to work hard to accomplish them. Turn a general sense of purpose into specific objectives. Set standards for measuring results and obtain feedback. Members have the right mix of technical, problem-solving and interpersonal skills. Copyright © 2014 John Wiley & Sons, Inc. 3 How can we create high performance teams? Team Building Collaborative way to gather and analyze data about the team’s work. The goal is improved teamwork and increased team effectiveness. Copyright © 2014 John Wiley & Sons, Inc. 4 Figure 8.1: Steps in the team-building process Copyright © 2014 John Wiley & Sons, Inc. 5 How can we create high performance teams? Formal retreat approach Team building occurs during an offsite “retreat.” Outdoor experience approach Members engage in a variety of physically challenging situations that require teamwork. Continuous improvement approach The manager, team leader, or group members take responsibility for ongoing team building. Copyright © 2014 John Wiley & Sons, Inc. 6 How can team processes be improved? New members may worry about: Participation Goals Control Relationships Processes Copyright © 2014 John Wiley & Sons, Inc. 7 Coping Mechanisms Used by New Team Members Copyright © 2014 John Wiley & Sons, Inc. 8 How can team processes be improved? Distributed leadership Sharing of responsibility for meeting group task and maintenance needs. Task activities Various things members and leaders do that directly contribute to the performance of important group tasks. Maintenance activities Support the social and interpersonal