Kinh doanh - Marketing
Kinh tế quản lý
Biểu mẫu - Văn bản
Tài chính - Ngân hàng
Công nghệ thông tin
Tiếng anh ngoại ngữ
Kĩ thuật công nghệ
Khoa học tự nhiên
Khoa học xã hội
Văn hóa nghệ thuật
Sức khỏe - Y tế
Văn bản luật
Nông Lâm Ngư
Kỹ năng mềm
Luận văn - Báo cáo
Giải trí - Thư giãn
Tài liệu phổ thông
Văn mẫu
Giới thiệu
Đăng ký
Đăng nhập
Tìm
Danh mục
Kinh doanh - Marketing
Kinh tế quản lý
Biểu mẫu - Văn bản
Tài chính - Ngân hàng
Công nghệ thông tin
Tiếng anh ngoại ngữ
Kĩ thuật công nghệ
Khoa học tự nhiên
Khoa học xã hội
Văn hóa nghệ thuật
Y tế sức khỏe
Văn bản luật
Nông lâm ngư
Kĩ năng mềm
Luận văn - Báo cáo
Giải trí - Thư giãn
Tài liệu phổ thông
Văn mẫu
Thông tin
Điều khoản sử dụng
Quy định bảo mật
Quy chế hoạt động
Chính sách bản quyền
Giới thiệu
Đăng ký
Đăng nhập
0
Trang chủ
Y Tế - Sức Khoẻ
Y khoa - Dược
Satisfaction on quality of health care services at Hue university hospital
Đang chuẩn bị liên kết để tải về tài liệu:
Satisfaction on quality of health care services at Hue university hospital
Tuấn Ðức
99
1
pdf
Đang chuẩn bị nút TẢI XUỐNG, xin hãy chờ
Tải xuống
This study focuses on examining the patient's satisfaction on quality of health care services at Hue University Hospital. Data were collected from 200 patients. The scale of measuring the quality of health care services was developed based on the SERVQUAL scale. Reliability and validity of the scale were evaluated by Cronbach’s Alpha and Exploratory Factor Analysis (EFA). Results from multi linear regression shows that there are six components playing an important role in the contribution of patient's satisfaction, in which highest impact on patient's satisfaction is Assurance (0.403), following is Tangible (0.208), Price (0.184), Image (0.170), Trust (0.160) and Reliability (0.100). | Hue University Journal of Science ISSN 1859-1388 Vol. 113, No. 14, 2015, pp. 33-40 SATISFACTION WITH THE QUALITY OF HEALTH CARE SERVICES AT HUE UNIVERSITY HOSPITAL Nguyen Thi Minh Hoa* College of Economics, Hue University Abstract: This study focuses on examining the patient's satisfaction with the quality of health care services at Hue University Hospital. Data were collected from 200 patients. The scale of measuring the quality of health care services was developed based on the SERVQUAL scale. Reliability and validity of the scale were evaluated by Cronbach’s Alpha and Exploratory Factor Analysis (EFA). Results from multi linear regression show that there are six components contributing to the patients’ satisfaction, as follows: Assurance (0.403), Tangible (0.208), Price (0.184), Image (0.170), Trust (0.160) and Reliability (0.100). Keywords: service quality, health care, satisfaction, SERVQUAL, hospital 1 Introduction Vietnam has gained remarkable achievements in economic development since the introduction of economic reforms. Following this economic development, the annual income per capita has been increasing. People with growing incomes are increasingly paying attention to health care. A majority of patients who have a high demand for health services begin to choose private health services providing better quality. Many patients are willing to go abroad for examination and treatment. Also, foreign hospitals’ promotion is attracting more patients in the country. This has posed great challenges for public hospitals in the country. Hue University Hospital (HUH) is one of the largest public hospitals in Hue City that are equipped with modern medical machines and applied with advanced technologies in health care and surgery. However, in order to attract patients to come and go back to the hospital for examination and treatment, attention must be paid not only to equipments and facilities but also the quality of health care services. How is the patient's .
TÀI LIỆU LIÊN QUAN
Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis
Quality of nursing services and inpatient satisfaction
Satisfaction on quality of health care services at Hue university hospital
Analysing the role of sleep quality, functional limitation and depressive symptoms in determining life satisfaction among the older Population in India: A moderated mediation approach
Factors affecting the satisfaction of outpatients on the quality of healthcare services at Lam Dong General Hospital II
Effects of a DXA result letter on satisfaction, quality of life, and osteoporosis knowledge: A randomized controlled trial
Association between service health quality and patient satisfaction – a case study of people in North Mamuju, Indonesia 2017
Quality of life and treatment satisfaction with pharmacological interventions in Chinese adults with chronic pain due to osteoarthritis
The Italian version of the Physical Therapy Patient Satisfaction Questionnaire - [PTPSQ-I(15)]: Psychometric properties in a sample of inpatients
Relationships among mental health, social capital and life satisfaction in rural senior older adults: A structural equation model
crossorigin="anonymous">
Đã phát hiện trình chặn quảng cáo AdBlock
Trang web này phụ thuộc vào doanh thu từ số lần hiển thị quảng cáo để tồn tại. Vui lòng tắt trình chặn quảng cáo của bạn hoặc tạm dừng tính năng chặn quảng cáo cho trang web này.