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Lecture Accounting information systems: Basic concepts and current issues (3rd edition): Chapter 10 - Robert L. Hurt

Chapter 10 - E-business and enterprise resource planning systems. After studying this chapter you will be able to: Explain the nature of e-business, comparing and contrasting it with traditional “brick-and-mortar” organizations; discuss major forms of e-business; describe the basic nature, purpose, and structure of enterprise resource planning systems. | Chapter 10 E-business and Enterprise Resource Planning Systems Outline Expected outcomes E-business ERP systems Application service providers Expected outcomes Explain the nature of e-business, comparing and contrasting it with traditional “brick-and-mortar” organizations. Discuss major forms of e-business. Describe the basic nature, purpose and structure of ERP systems. Give examples and analyze the causes of ERP system failures. List and discuss steps associated with successful ERP implementations. Discuss the role of application service providers in e-business. E-business Defining feature Business is transacted via computer networks. Benefits Expanded marketing Reduced operating costs Streamlined operations Product / service delivery Costs Network setup Different internal controls Customer distrust potential Consequences of technology breakdowns E-business Five major categories Business to consumer www.travelocity.com Business to business www.officedepot.com Government to consumer www.sec.gov Government-to-business www.sba.gov Consumer-to-consumer www.angieslist.com Lecture break 10-1 Suggest one additional example of each e-business category. Do not repeat those found in the chapter. ERP systems Relational databases designed to provide comprehensive, integrated information about an organization One form of event-driven AIS Common modules Customer relationship management Human resource management Supply chain management Financial management ERP systems Failure causes Human resource related Poor top management leadership Poor project management Inadequate education & training Unrealistic expectations Project seen as IT only Business process related Trying to maintain status quo Automating poor processes Bad match between processes and system Technology related Inaccurate data Technical issues ERP systems Conditions for success Organizational commitment Clear communication View as enterprise-wide venture Select compatible system Resolve multi-site . | Chapter 10 E-business and Enterprise Resource Planning Systems Outline Expected outcomes E-business ERP systems Application service providers Expected outcomes Explain the nature of e-business, comparing and contrasting it with traditional “brick-and-mortar” organizations. Discuss major forms of e-business. Describe the basic nature, purpose and structure of ERP systems. Give examples and analyze the causes of ERP system failures. List and discuss steps associated with successful ERP implementations. Discuss the role of application service providers in e-business. E-business Defining feature Business is transacted via computer networks. Benefits Expanded marketing Reduced operating costs Streamlined operations Product / service delivery Costs Network setup Different internal controls Customer distrust potential Consequences of technology breakdowns E-business Five major categories Business to consumer www.travelocity.com Business to business www.officedepot.com Government