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Ebook Organizational behavior (15th edition): Part 2

(BQ) Part 2 book "Organizational behavior" has contents: Communication, leadership, power and politics, conflict and negotiation, foundations of organization structure, organizational culture, human resource policies and practices, organizational change and stress management. | Communication 11 Constantly talking isn’t necessarily communicating. —Joel in Eternal Sunshine Photo: Goldman Sachs booth, New York Stock Exchange. Source: AP.Photo/Richard.Drew. of the Spotless Mind 335 336 CHAPTER 11 Communication It’s unlikely these messages would be consistent with Goldman’s elaborate e-mail policies. But the firm did make some serious profit. Source: M. Abelson and C. Winter, “The Goldman Rules,” Bloomberg Businessweek (April 25, 2011), pp. 90–91; L Lavelle, “Best Places to Launch a Career,” Bloomberg Businessweek (June 2010), downloaded June 10, 2011, from http://images.businessweek.com/; and L. Story and S. Chan, “Goldman Cited ’Serious’ Profit on Mortgages,” The New York Times (April 25, 2010), pp. Y1, Y25. T his example illustrates the profound consequences of communication. In this chapter, we’ll analyze the power of communication and ways in which it can be more effective. One of the topics we’ll discuss is gossip. Consider the following self-assessment, and see how you score on your attitudes toward gossip at work. Poor communication is probably the most frequently cited source of interpersonal conflict.1 Because individuals spend nearly 70 percent of their waking hours communicating—writing, reading, speaking, listening—it seems reasonable that one of the biggest inhibitors of group performance is lack of effective communication. Good communication skills are critical to career success. Polls of recruiters nearly always show communication skills among the most desired characteristics.2 No individual, group, or organization can exist without sharing meaning among its members. It is only thus that we can convey information and ideas. Communicating, however, is more than merely imparting meaning; that meaning must also be understood. If one group member speaks only German and the others do not know the language, the German speaker will not be fully understood. Therefore, communication must include both the transfer and .