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Ebook Human resources in healthcare - Managing for success (2/E): Part 2

Part 2 book “c” has contents: Organizational development, training, and knowledge management, performance management, compensation practices, planning, and challenges, managing with organized labor, nurse workload, staffing, and measurement, and other contents. | CHAPTER ORGANIZATIONAL DEVELOPMENT, TRAINING, AND KNOWLEDGE MANAGEMENT 8 James A. Johnson, Ph.D.; Gerald R. Ledlow, Ph.D., CHE; and Bernard J. Kerr, Jr., Ed.D., FACHE Learning Objectives After completing this chapter, readers should be able to • • • • articulate training and organizational-development methods, better understand the organization as a learning system, distinguish training from longer-range organizational development, and view training and development as central to organizational performance. Introduction As discussed by Kilpatrick and Johnson (1999), we work in an era of major social and cultural changes that present us with many challenges and compel us to manage our healthcare organizations with greater efficiency, effectiveness, and value. Many healthcare insiders even believe that we are engaged in refining the best healthcare system in the world. If this is so, then we need new knowledge, tools, skills, and particularly new perspectives. With exponential increases in information, technological breakthroughs, and scientific discovery, a solid commitment to lifelong learning is critical. Healthcare organizations are fundamentally dependent on people who have to fill an extensive range of roles to accomplish the institution’s tasks and goals. Leading and managing complex institutions, considering the scope and scale of tasks in healthcare delivery, are a complicated undertaking and also entail organizational development—a system for providing to employees learning and training that are closely tied to the purpose, mission, vision, culture, and strategy of the organization. To operationalize organizational strategies, development plans must be created and employed to enhance employees’ knowledge, skills, and abilities (KSAs). 205 206 Human Resources in Healthcare Organizational development involves assessment of training and learning needs across the organization. Once identified, needs are then used as a basis for developing programs and