tailieunhanh - Lecture Information technology project management - Chapter 7: Project quality management

After reading this chapter, you will be able to: Understand the importance of project quality management for information technology (IT) products and services, define project quality management and understand how quality relates to various aspects of IT projects, describe quality management planning and how quality and scope management are related,. | Chapter 7: Project Quality Management adopted from PMI’s PMBOK 2000 and Textbook : Information Technology Project Management (author : Dr. Kathy Schwalbe) Contents Importance of Project Quality Management Project Quality Management Processes Quality planning, Quality assurance, Quality control Quality Model: Malcolm Baldridge National Quality Award (MBNQA), CMM and ISO 9000 Software test Methods to improve IT Project Quality leadership cost of quality organizational and workplace factors maturity models Quality of Information Technology Projects Many people joke about the poor quality of IT products (MS window’s joke!!) People seem to accept systems being down occasionally or needing to reboot their PCs But quality is very important in many IT projects Software quality is the key development in modern IT industry. MicroSoft has spend 25% of the R&D in software reliability. Chapter 7 What Is Project Quality Management? The International Organization for Standardization (ISO) defines quality as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs Other experts define quality based on conformance to requirements: meeting written specifications fitness for use: ensuring a product can be used as it was intended Chapter 7 Project Quality Management Processes Project quality management includes those processes required to ensure that the project satisfies the needs for which it was undertaken. There are 3 processes in Project quality Management: Quality planning planning phase Quality assurance executing phase Quality control control phase Compare to Juran’s quality trilogy: Quality plan, Control control and Quality improvement Chapter 7 Modern Quality Management Modern quality management requires customer satisfaction prefers prevention to inspection recognizes management responsibility for quality Noteworthy quality experts include Deming, Juran, Crosby, Ishikawa, Taguchi, and Feigenbaum Chapter 7 | Chapter 7: Project Quality Management adopted from PMI’s PMBOK 2000 and Textbook : Information Technology Project Management (author : Dr. Kathy Schwalbe) Contents Importance of Project Quality Management Project Quality Management Processes Quality planning, Quality assurance, Quality control Quality Model: Malcolm Baldridge National Quality Award (MBNQA), CMM and ISO 9000 Software test Methods to improve IT Project Quality leadership cost of quality organizational and workplace factors maturity models Quality of Information Technology Projects Many people joke about the poor quality of IT products (MS window’s joke!!) People seem to accept systems being down occasionally or needing to reboot their PCs But quality is very important in many IT projects Software quality is the key development in modern IT industry. MicroSoft has spend 25% of the R&D in software reliability. Chapter 7 What Is Project Quality Management? The International Organization for Standardization (ISO) .