tailieunhanh - Lecture Operations management (11/e): Chapter 7 - William J. Stevenson

Chapter 7 entitled 'Work design and measurement' explains importance of work design involving job design, work measurement and the establishment of time standards, and worker motivation and compensation. Various topics described in this chapter all have an impact on productivity. It also reviews advantages and disadvantages of specialization and knowledge based pay. The chapter covers a very comprehensive discussion on work study involving both method study and work measurement. | Work Design and Measurement McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. You should be able to: Explain the importance of work design Compare and contrast the two basic approaches to job design Discuss the advantages and disadvantages of standardization Explain the term knowledge-based pay Explain the purpose of methods analysis and describe how methods studies are performed Compare the four commonly used techniques for motion study Discuss the impact of working conditions on work design Define a standard time Describe and compare time study methods and perform calculations Describe work sampling and perform calculations Compare stopwatch time study and work sampling Contrast time and output pay systems 7- Student Slides Quality of work life affects not only workers’ overall sense of well-being and contentment, but also their productivity Important aspects of quality of work life: How a worker gets along with co-workers Quality of . | Work Design and Measurement McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. You should be able to: Explain the importance of work design Compare and contrast the two basic approaches to job design Discuss the advantages and disadvantages of standardization Explain the term knowledge-based pay Explain the purpose of methods analysis and describe how methods studies are performed Compare the four commonly used techniques for motion study Discuss the impact of working conditions on work design Define a standard time Describe and compare time study methods and perform calculations Describe work sampling and perform calculations Compare stopwatch time study and work sampling Contrast time and output pay systems 7- Student Slides Quality of work life affects not only workers’ overall sense of well-being and contentment, but also their productivity Important aspects of quality of work life: How a worker gets along with co-workers Quality of management Working conditions Compensation 7- Student Slides Job design The act of specifying the contents and methods of jobs What will be done in a job Who will do the job How the job will be done Where the job will be done Objectives Productivity Safety Quality of work life Student Slides 7- Specialization Work that concentrates on some aspect of a product or service Advantages For management: Simplifies training High productivity Low wage costs For employees: Low education and skill requirements Minimum responsibility Little mental effort needed Disadvantages For management: Difficult to motivate quality Worker dissatisfaction, possibly resulting in absenteeism, high turnover, disruptive tactics, poor attention to quality For employees: Monotonous work Limited opportunities for advancement Little control over work Little opportunity for self-fulfillment Student Slides 7- Job Enlargement Giving a worker a larger portion of the total task by horizontal loading Job Rotation .