tailieunhanh - Management - Chapter 17: Fundamentals of Control

Why and how do managers control? What are the steps in the control process? What are the common control systems and techniques? | PowerPoint Presentation to Accompany Management, 10/e John R. Schermerhorn, Jr. Prepared by: Jim LoPresti University of Colorado, Boulder Published by: John Wiley & Sons, Inc. Chapter 17: Fundamentals of Control Management 10/e - Chapter 17 Planning Ahead — Chapter 17 Study Questions Why and how do managers control? What are the steps in the control process? What are the common control systems and techniques? Management 10/e - Chapter 17 Study Question 1: Why and how do managers control? Controlling The process of measuring performance and taking action to ensure desired results. Has a positive and necessary role in the management process. Ensures that the right things happen, in the right way, at the right time. Organizational learning and after-action review. Management 10/e - Chapter 17 Figure The role of controlling in the management process. Management 10/e - Chapter 17 Study Question 1: Why and how do managers control? Feedforward controls . | PowerPoint Presentation to Accompany Management, 10/e John R. Schermerhorn, Jr. Prepared by: Jim LoPresti University of Colorado, Boulder Published by: John Wiley & Sons, Inc. Chapter 17: Fundamentals of Control Management 10/e - Chapter 17 Planning Ahead — Chapter 17 Study Questions Why and how do managers control? What are the steps in the control process? What are the common control systems and techniques? Management 10/e - Chapter 17 Study Question 1: Why and how do managers control? Controlling The process of measuring performance and taking action to ensure desired results. Has a positive and necessary role in the management process. Ensures that the right things happen, in the right way, at the right time. Organizational learning and after-action review. Management 10/e - Chapter 17 Figure The role of controlling in the management process. Management 10/e - Chapter 17 Study Question 1: Why and how do managers control? Feedforward controls Employed before a work activity begins. Ensures that: Objectives are clear. Proper directions are established. Right resources are available. Focuses on quality of resources. Management 10/e - Chapter 17 Study Question 1: Why and how do managers control? Concurrent controls Focus on what happens during work process. Monitor ongoing operations to make sure they are being done according to plan. Can reduce waste in unacceptable finished products or services. Management 10/e - Chapter 17 Study Question 1: Why and how do managers control? Feedback controls Take place after work is completed. Focus on quality of end results. Provide useful information for improving future operations. Management 10/e - Chapter 17 Figure The role of feedforward, concurrent, and feedback controls in organizations. Management 10/e - Chapter 17 Study Question 1: Why and how do managers control? Internal and external control Internal control Allows motivated individuals and groups .