tailieunhanh - Lecture Communication skill: Chapter 10 - Tracey Bretag, Joanna Crossman, Sarbari Bordia

Effective employee communication depends on the establishment of a positive organizational culture, through clear communication policies, programs, and assistance with organizational change. Employee communication will help employees become well-informed about their organizations and encourage them to express their views to management. The topics discussed in this chapter are employment communication. On completion of this chapter students will know how to prepare a résumé, write a cover letter, prepare for an interview. | Chapter 10 Employment communication Learning objectives On completion of this chapter students will know how to: prepare a résumé write a cover letter prepare for an interview. Personal résumé The personal résumé is also referred to as: a curriculum vitae (CV) a personal profile a personal information sheet a personal inventory biodata. Personal résumé (cont.) Bishop-Firth (2004, p. 39) recommends keeping your résumé to two pages, highlighting only relevant information. The aim of a résumé is not to document your life story but to get an interview. Employers often only skim read résumés when making their initial selections so ensure that the layout and headings make the document easy to read quickly and to find the relevant information. Personal résumé (cont.) There are five main headings to a résumé: Heading Education Work experience Extracurricular activities Referees Heading The heading includes: your name home address telephone numbers email address. . | Chapter 10 Employment communication Learning objectives On completion of this chapter students will know how to: prepare a résumé write a cover letter prepare for an interview. Personal résumé The personal résumé is also referred to as: a curriculum vitae (CV) a personal profile a personal information sheet a personal inventory biodata. Personal résumé (cont.) Bishop-Firth (2004, p. 39) recommends keeping your résumé to two pages, highlighting only relevant information. The aim of a résumé is not to document your life story but to get an interview. Employers often only skim read résumés when making their initial selections so ensure that the layout and headings make the document easy to read quickly and to find the relevant information. Personal résumé (cont.) There are five main headings to a résumé: Heading Education Work experience Extracurricular activities Referees Heading The heading includes: your name home address telephone numbers email address. Heading (cont.) In the past, date of birth, marital and health status were included in a résumé but in many countries, including Australia, it is now illegal for the employer to ask for this information and it is therefore not needed. You do not need to write the words ‘Name’, ‘Address’ or even ‘Résumé’ in the heading because the information tells the reader what it is. Activity 1 Complete Activity 1 on pp. 212–213 of your textbook. Education Deciding whether to place ‘Education’ or ‘Work Experience’ first in the résumé depends on what you wish to highlight. Do not include information about your primary school education. Include a brief account of secondary and tertiary university education, including dates, place of study and final qualifications. You may wish to mention briefly any outstanding achievements or leadership positions. Activity 2 Complete Activity 2 on pp. 213–214 of your textbook. Work experience Include information about: the title of the role the years you .