tailieunhanh - Lecture Organisational behaviour on the Pacific rim: Chapter 7 - Steve McShane, Tony Travaglione

This lecture introduces you to stress management. The goal is for you to learn: Define stress and describe the stress experience, identify the different types of stressors in the workplace; outline the stress process from stressors to consequences; explain why a stressor might produce different stress levels in two different people; discuss the physiological, psychological and behavioural effects of stress; identify five ways to manage workplace stress. | Stress management Chapter learning objectives Define stress and describe the stress experience. Identify the different types of stressors in the workplace. Outline the stress process from stressors to consequences. Explain why a stressor might produce different stress levels in two different people. Discuss the physiological, psychological and behavioural effects of stress. Identify five ways to manage workplace stress. Stressful teaching Welsh school teacher Janice Howell experienced considerable stress due to heavy workloads, difficult students and lack of resources. Australian teachers also experience anxiety, depression, nervous breakdowns and other stress-related symptoms. © Ian Nicholson/PA Photos What is stress? An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being Ian Nicholson/ PA Photos Stage 1 Alarm reaction Stage 2 Resistance Stage 3 Exhaustion Normal level of resistance General adaptation syndrome . | Stress management Chapter learning objectives Define stress and describe the stress experience. Identify the different types of stressors in the workplace. Outline the stress process from stressors to consequences. Explain why a stressor might produce different stress levels in two different people. Discuss the physiological, psychological and behavioural effects of stress. Identify five ways to manage workplace stress. Stressful teaching Welsh school teacher Janice Howell experienced considerable stress due to heavy workloads, difficult students and lack of resources. Australian teachers also experience anxiety, depression, nervous breakdowns and other stress-related symptoms. © Ian Nicholson/PA Photos What is stress? An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being Ian Nicholson/ PA Photos Stage 1 Alarm reaction Stage 2 Resistance Stage 3 Exhaustion Normal level of resistance General adaptation syndrome Stress Work stressors Physical environment Role-related Interpersonal Organisational Stressors and stress outcomes Non-work stressors Individual differences Consequences of stress Physiological Behavioural Psychological Role-related stressors Role conflict interrole conflict intrarole conflict person-role conflict Role ambiguity uncertain duties, authority Workload too much/too little work Task control machine pacing monitoring equipment no work schedule control © Photodisc. With permission. Interpersonal stressors Conflict with others Increased emphasis on team work Sexual harassment Workplace violence Workplace bullying Interpersonal stressor: violence High risk of workplace violence in the US, but higher in several other countries (eg France, Argentina, Canada) Workplace violence stress occurs from trauma of experiencing violence observing violence to others at work perceptions of risk of violence at work Interpersonal stressor: bullying Offensive, intimidating or .