tailieunhanh - Lecture Business communication design (2/e): Chapter 13 - Pamela A. Angell

Chapter 13 - Interpersonal and collaborative messages. The main contents of this chapter include all of the following: Communicating interpersonally, relational communication, communicating nonverbally, types of nonverbal communication, communicating in small groups,. | 2/e P P T 13 Interpersonal and Collaborative Messages McGraw-Hill/Irwin Communicating Interpersonally Interpersonal communication verbal, nonverbal, and listening interaction between at least two people engaged in the co-creation of a relationship Relational Communication Interpersonal Communication and Relationships Relationship dynamic system of interaction coordinated through communication between two or more people Why Are Business Relationships Important? Relational Communication Types of Relationships Complementary relationship when communicators engage in contrasting behavior in which one person controls and the other relinquishes control Symmetrical relationship when the communicators mirror each other’s behavior Relational Communication Some relationships are complementary in nature since one of the communicators talks more while the other listens more. © Royalty-Free/CORBIS Relational Communication How Do I Influence My Relationships? Practice Redesigning Relationships Talk | 2/e P P T 13 Interpersonal and Collaborative Messages McGraw-Hill/Irwin Communicating Interpersonally Interpersonal communication verbal, nonverbal, and listening interaction between at least two people engaged in the co-creation of a relationship Relational Communication Interpersonal Communication and Relationships Relationship dynamic system of interaction coordinated through communication between two or more people Why Are Business Relationships Important? Relational Communication Types of Relationships Complementary relationship when communicators engage in contrasting behavior in which one person controls and the other relinquishes control Symmetrical relationship when the communicators mirror each other’s behavior Relational Communication Some relationships are complementary in nature since one of the communicators talks more while the other listens more. © Royalty-Free/CORBIS Relational Communication How Do I Influence My Relationships? Practice Redesigning Relationships Talk about the relationship Negotiate new rules and structure Change the context Change your reaction pattern Relational Communication When people interact, they repeatedly send and receive messages. These messages and reactions continually move around and between the communicators. FIGURE Endless Feedback Loop Relational Communication What Are the Rules for Business Relationships? Interactive rules Standard rules Role-related rules Breaking the Rules Cross-Cultural Rules Communicating Nonverbally Nonverbal communication body movements or vocal variations that communicate without words Communicating Nonverbally What’s the Big Deal about Communicating Nonverbally? happens continuously conveys 93 percent of our emotional meaning can occur unintentionally many cues are contextual often more reliable and believable than verbal Types of Nonverbal Communication 1. Kinesic behaviors refers to body movements we use to communicate 2. Eye behavior refers to eye movements that communicate .