tailieunhanh - Lecture Business: A changing world - Chapter 11: Managing human resources

The objectives of this chapter: Define human resources management and explain its significance; summarize the processes of recruiting and selecting human resources for a company; discuss how workers are trained and their performance appraised; identify the types of turnover companies may experience, and explain why turnover is an important issue;. | Chapter Eleven Managing Human Resources 11-1 Source: Katherine Mieszkowski, “Don’t Wanna Be You (Temp) Slave!,” Fast Company, September 1998, p. 40. Temporary Staffing. Is a $50 billion a year business Sends more than million people to work each day as temps Is used by one in five corporations for at least 10% of its workforce Processes of Job Analysis Job analysis The determination through observation and study, of pertinent information about a job, including specific tasks and necessary abilities, knowledge, and skills. Job description The formal, written description of a specific job, such as the job title, tasks to be performed, physical and mental skills required, duties, and responsibilities. Job specification The written description of the qualifications necessary for a specific job, such as education, experience, personal characteristics, and physical characteristics. 11-2 Recruiting New Employees 11-3 Recruiting Pool External Sources Internal Sources Current Employees . | Chapter Eleven Managing Human Resources 11-1 Source: Katherine Mieszkowski, “Don’t Wanna Be You (Temp) Slave!,” Fast Company, September 1998, p. 40. Temporary Staffing. Is a $50 billion a year business Sends more than million people to work each day as temps Is used by one in five corporations for at least 10% of its workforce Processes of Job Analysis Job analysis The determination through observation and study, of pertinent information about a job, including specific tasks and necessary abilities, knowledge, and skills. Job description The formal, written description of a specific job, such as the job title, tasks to be performed, physical and mental skills required, duties, and responsibilities. Job specification The written description of the qualifications necessary for a specific job, such as education, experience, personal characteristics, and physical characteristics. 11-2 Recruiting New Employees 11-3 Recruiting Pool External Sources Internal Sources Current Employees “Head Hunters” Universities & Colleges Classifieds The Selection Process 11-4 Application Interview Testing Reference Checking Job? Skills Lacked by Job Applicants Foreign language 43% Technology 15% 11-5 Source: “Footnotes,” Business Week, May 25, 1998, p. 8. Education Pays 11-6 Source: Statistics Canada Average salary by education level in 1995 University Degree Less than Grade 9 High School $42,054 $19,377 $22,846 Legislation Regulating Hiring and Compensation Practices Employment Equity Act (1987). The Federal enacted a law governing the hiring practices of federally regulated organizations. Human Rights Acts (various). Each province has its own variation of the law to govern the rights and freedoms of all people, regardless of their race, religion, sexual orientation, age, gender, etc. 11-7 Paycheck Gender Gap Women make just 71 cents for every $1 men make. 11-8 Source: The Daily, Statistics Canada, May 12, 1998, page 5, 1995 Census Turnover Promotion Transfer Separation resign .