tailieunhanh - veterans disability benefits

Tham khảo sách 'veterans disability benefits', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | GAO United States Government Accountability Office_ Report to Congressional Committees April 2010 VETERANS DISABILITY BENEFITS Expanded Oversight Would Improve Training for Experienced Claims Processors k GAO Accountability Integrity Reliability GAO-10-445 April 2010 A GA o AccourU6iiry r ag er K la3 ry Highlights HWK ht of GAO-10-445. 0 repot to C Onjjrewacca cccmniees Why GAO Did This study The Veterans Benefits Improvement Act of 2008 . 110-380 mandated that GAO evaluate the Department of Veterans Affairs VA training for disability claims processors. This report answers the following two questions 1 How appropriate is the training provided to experienced disability claims processors 2 How nd expiate is the Veterans Benefits Administration s VBA monitoring and assessment of this training To address these questions GAO conducted a web-based survey of a nationally representative sample of claims processors interviewed VBA headquarters and regional office officials and reviewed VBA training material relevant federal statutes regulations and court cases. What GAO Recommends GAO recommends that VBA 1 adopt procedures for routinely monitoring and ensuring compliance with annual training requirements including more fully using its available electronic data to ensure that training requirements are met. 2 develop clear written guidance on the types of activities all regional offices should and should not count toward completion of annual training requirements and .3 develop and implement a written strategy for routinely assessing the appropriateness of the training regional offices provide to experienced claims processors. In its comments VA generally concurred with GAO s conclusions and concurred with all of GAO s recommend nt tons. Vlo GAO 10 445 or koy oxnperenti For more irAofmatbn contact Oankrl Bertoni at 202 512-7215 or . VETERANS DISABILITY BENEFITS Expanded Oversight Would Improve Training for Experienced Claims Processors What GAO Found VBA s .