tailieunhanh - Lecture Business driven technology (Business plug-in): Chapter 2 - Paige Baltzan, Amy Phillips

Learning objectives of this chapter include: Describe business processes and their importance to an organization, differentiate between customer facing processes and business facing processes, compare the continuous process improvement model and business process reengineering, describe the importance of business process modeling (or mapping) and business process models, explain business process management along with the reason for its importance to an organization. | BUSINESS PLUG-IN B2 Business Process LEARNING OUTCOMES Describe business processes and their importance to an organization Differentiate between customer facing processes and business facing processes Compare the continuous process improvement model and business process reengineering LEARNING OUTCOMES Describe the importance of business process modeling (or mapping) and business process models Explain business process management along with the reason for its importance to an organization INTRODUCTION Business process improvement will, at a minimum, double the gains of a project by streamlining outdated practices, enhancing efficiency, promoting compliance and standardization, and making an organization more agile Business process improvement involves three key steps Measure what matters to most customers Monitor the performance of key business processes Assign accountability for process improvement Examining Business Processes The process steps are the activities the . | BUSINESS PLUG-IN B2 Business Process LEARNING OUTCOMES Describe business processes and their importance to an organization Differentiate between customer facing processes and business facing processes Compare the continuous process improvement model and business process reengineering LEARNING OUTCOMES Describe the importance of business process modeling (or mapping) and business process models Explain business process management along with the reason for its importance to an organization INTRODUCTION Business process improvement will, at a minimum, double the gains of a project by streamlining outdated practices, enhancing efficiency, promoting compliance and standardization, and making an organization more agile Business process improvement involves three key steps Measure what matters to most customers Monitor the performance of key business processes Assign accountability for process improvement Examining Business Processes The process steps are the activities the customer and store personnel do to complete the transaction Business process - a standardized set of activities that accomplish a specific task, such as processing a customer’s order Business processes transform a set of inputs into a set of outputs (goods or services) for another person or process by using people and tools Examining Business Processes Business process characteristics: The processes have internal and external users A process is cross-departmental The processes occur across organizations The processes are based on how work is done in the organization Every process should be documented and fully understood by everyone participating in the process Processes should be modeled to promote complete understanding Examining Business Processes Customer facing process - results in a product or service that is received by an organization’s external customer Business facing process - invisible to the external customer but essential to the effective management of the business

• Quản trị kinh doanh
• Business driven technology
• Lecture Business driven technology
• Technology plug in
• Business plug ins
• Business process
• Business process improvement
• Mobile technology
• Personal digital assistants
• Business basics
• Financial statement
• Business intelligence
• Data mining
• Global information systems
• Cultural business challenges
• Creating strong passwords
• Monitor your accounts
• Creating conditional formatting
• Using autofilter
• Goal Seek Command
• Decision making using excel
• Designing database applications
• Database management system
• Microsoft Access
• New blank database
• Simple query wizard
• Advanced queries
• Form wizard in access
• Report wizard
• Designing web pages
• World wide web
• Hypertext Markup Language
• Improving readability
• Navigating in dreamweaver
• Dreamweaver setup
• Gantt chart
• Creating gantt charts with excel
• Central processing unit
• Primary storage
• Enterprise architectures
• Disaster recovery
• Network basics
• Server network
• Information security
• Information security policies
• Information privacy policy
• Ethical computer use policy
• Supply chain management
• Supply chain drivers
• Customer relationship management
• Operational CRM
• Enterprise resource management
• Core ERP component
• Ebusiness model
• Accessing internet information