tailieunhanh - Bài giảng Quản trị công: Chapter 8 - PGS.TS. Sử Đình Thành

Chapter 8 - Quality management. In this chapter, students will be able to: To be aware of the differences of quality management in the public and private sectors, to understand the key issues associated with quality measurement in the public sector, to be aware of the major quality assessment instruments used in the public sector, to understand the key obstacles to and success factors in quality improvement in the public sector, to understand how the quality of public governance might be assessed. | CHAPTER 8 QUALITY MANAGEMENT SU DINH THANH LEARNING OBJECTIVES LEARNING OBJECTIVES To be aware of the dlf-erences of quality management In the public and private sectors To understand the key Issues associated with qualky measurement In the public sector 10 be aware of the major quality assessment instruments used in the public sector To understand the key obstacles to and success factors In quality Improvement In the public sector To understand how the quality cf public governance might be assessed DIFFERENCES IN QUALITY MANAGEMENT. Quality management has its roots in the private sector. Two issues have to be considered First most quality management approaches including total quality management TQM have originally been developed for the manufacturing .