tailieunhanh - Bài giảng Quản trị công: Chapter 7 - PGS.TS. Sử Đình Thành

Chapter 7 - Performance mearsurement and management. Learning objectives in chapter: To be aware of the evolution of performance measurement and management in the public sector, to understand the key concepts in performance measurement, to understand the key concepts in performance management, to understand the main lessons learned in performance management, to be able to identify the main traps in performance management. | CHAPTER 7 PERFORMANCE MEARSUREMENT MANAGEMENT SU DINH THANH LEARNING OBJECTIVES r LEARNING OBJECTIVES To be aware of the evolution of performance measurement and management In the public sector To understand the key concepts In performance measurement To understand the key concepts In performance management To understand the main lessons learned In performance management To be able to Identify the main traps In performance management THE EVOLUTION OF PERFORMANCE MANAGEMENT FIGURE . PERFORMANCE MEASUREMENT SYSTEMS. System Manageme nt Data Mission Goals Objectives Targets Programs Services Standards System purpose and uses for performance measures collection Date. processing Computation oerformance indicators assurance Analysis Action Comparisons Over time Against targets Across 1 nits External benchmarks Other breakouts Decisions Sưategy Programs Service delivery Operations Resoi irres Goals objectives Targets Standards Performance indicators Program evaluation