tailieunhanh - Lecture Business driven technology: Chapter 12 - Paige Baltzan, Amy Phillips

Chapter 12: Integrating the organization from end to end - Enterprise resource planning. The learning objectives for this chapter include: Describe the role information plays in enterprise resource planning systems; identify the primary forces driving the explosive growth of enterprise resource planning systems; explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems. | CHAPTER 12 Integrating the Organization from End to End—Enterprise Resource Planning LEARNING OUTCOMES Describe the role information plays in enterprise resource planning systems Identify the primary forces driving the explosive growth of enterprise resource planning systems Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems ENTERPRISE RESOURCE PLANNING (ERP) At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system ENTERPRISE RESOURCE PLANNING (ERP) ERP systems automate business processes ERP – bringing the organization together BRINGING THE ORGANIZATION TOGETHER BRINGING THE ORGANIZATION TOGETHER ERP – bringing the organization together THE EVOLUTION OF ERP INTEGRATING SCM, CRM, AND ERP SCM, CRM, and ERP are the backbone of e-business | CHAPTER 12 Integrating the Organization from End to End—Enterprise Resource Planning LEARNING OUTCOMES Describe the role information plays in enterprise resource planning systems Identify the primary forces driving the explosive growth of enterprise resource planning systems Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems ENTERPRISE RESOURCE PLANNING (ERP) At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system ENTERPRISE RESOURCE PLANNING (ERP) ERP systems automate business processes ERP – bringing the organization together BRINGING THE ORGANIZATION TOGETHER BRINGING THE ORGANIZATION TOGETHER ERP – bringing the organization together THE EVOLUTION OF ERP INTEGRATING SCM, CRM, AND ERP SCM, CRM, and ERP are the backbone of e-business Integration of these applications is the key to success for many companies Integration allows the unlocking of information to make it available to any user, anywhere, anytime INTEGRATING SCM, CRM, AND ERP SCM and CRM market overviews INTEGRATING SCM, CRM, AND ERP General audience and purpose of SCM, CRM and ERP INTEGRATION TOOLS Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors INTEGRATION TOOLS Data points where SCM, CRM, and ERP integrate ENTERPRISE RESOURCE PLANNING (ERP) ERP systems must integrate various organization processes and be: .