tailieunhanh - CC Unit 7, Complaints and Adjustments

| Commercial Correspondence Unit 7 Complaints and Adjustments Complaints, Claims and Adjustments A complaint letter informs the company that the customer is dissatisfied with the goods or services. A claim is a complaint to inform the company of the problem and suggest a fair compensation. An adjustment is the company’s reply to the complaint/claim. Complaints and Adjustments Why are there complaints? Making a written complaint Points to remember before making complaints: Make your complaint at once. Purpose: not to express anger but to get results. Therefore: avoid a rude, hostile or demanding tone. Do not assume that the supplier is automatically to blame. Making a written complaint Six parts: Opening State of goods in further details Explanation of the problem (optional) Enclosed documents Suggestions for solutions Closing Opening Acknowledge the consignment: name of goods, order number, name of vessel, delivery dates Describe briefly the problem Opening We would like to inform you that the consignment of was in damage. I am writing to complain about the consignment of shipped by/ carried by/ shipped on board (name of vessel), arriving at (port) on (date) which arrived at Sai Gon port on (date) under/against Order No. P123/ the above order Opening I am writing with reference to Order No. P32, which we received yesterday. We thank you for so promptly delivering (the goods) we ordered on (date). However, on its arrival at Sai Gon port on (date), it was reported (found/ discovered) missing (short-delivered/ damaged/ in damage/ in a damaged condition/ in a short and damaged condition). State of the goods in further details Upon the arrival of the consignment (goods) at the port, it was found (discovered) that On opening the parcel received this morning we found that When we opened the cases (we had the cases opened), it was found that State of the goods in further details . under (with/by) the supervision of . | Commercial Correspondence Unit 7 Complaints and Adjustments Complaints, Claims and Adjustments A complaint letter informs the company that the customer is dissatisfied with the goods or services. A claim is a complaint to inform the company of the problem and suggest a fair compensation. An adjustment is the company’s reply to the complaint/claim. Complaints and Adjustments Why are there complaints? Making a written complaint Points to remember before making complaints: Make your complaint at once. Purpose: not to express anger but to get results. Therefore: avoid a rude, hostile or demanding tone. Do not assume that the supplier is automatically to blame. Making a written complaint Six parts: Opening State of goods in further details Explanation of the problem (optional) Enclosed documents Suggestions for solutions Closing Opening Acknowledge the consignment: name of goods, order number, name of vessel, delivery dates Describe briefly the problem Opening

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• Lecture Commercial Correspondence
• Commercial Correspondence