tailieunhanh - Lecture Commercial Correspondence: Unit 2 - Nguyễn Mai Hương (p2)

 Lecture "Commercial Correspondence - Unit 2: Enquiries and replies" to give students the knowledge: Defining - enquiry, inquiry, and request; reasons to write; general guidelines, making enquiries. Invite you to refer to the disclosures. | Commercial Correspondence Unit 2 Enquiries and Replies Enquiries Defining: enquiry, inquiry, and request Reasons to write General guidelines Making enquiries Defining terms Enquiry: British English Inquiry: American English Request: an action of asking formally and politely for something to be done Enquiry: a request for information about somebody or something In business, an enquiry is a letter asking for business information (also called a request letter) Reasons to write an enquiry to obtain information (prices, technical data ) to receive printed matter (booklets, catalogues, price lists, or reports) to receive sample products, demonstrations to seek special favours (permission, advice, help, discounts ) General guidelines in writing enquiries State clearly and concisely what you want right from the beginning. Keep your enquiry short and to the point, easy to understand and easy to answer Be reasonable Provide complete and accurate information Making Enquiries | Commercial Correspondence Unit 2 Enquiries and Replies Enquiries Defining: enquiry, inquiry, and request Reasons to write General guidelines Making enquiries Defining terms Enquiry: British English Inquiry: American English Request: an action of asking formally and politely for something to be done Enquiry: a request for information about somebody or something In business, an enquiry is a letter asking for business information (also called a request letter) Reasons to write an enquiry to obtain information (prices, technical data ) to receive printed matter (booklets, catalogues, price lists, or reports) to receive sample products, demonstrations to seek special favours (permission, advice, help, discounts ) General guidelines in writing enquiries State clearly and concisely what you want right from the beginning. Keep your enquiry short and to the point, easy to understand and easy to answer Be reasonable Provide complete and accurate information Making Enquiries Opening Main message Asking for catalogues, price lists, etc. Asking for details Asking for samples, patterns, and demonstrations Suggesting terms, methods of payment, and discounts Asking for goods on approval or on sale or return Closing Opening First enquiry: Tell your supplier what sort of organization you are We are a co-operative wholesale society based in Zurich Our company is a subsidiary of Universal Business Machines and we specialized in We are one of the main producers of industrial chemicals in Germany, and we are interested in Opening First enquiry: Tell your supplier how did you know them We were given your name by the Hoteliers’ Association in Paris. You were recommended to us by Mr John King, of Lawsom & Davies Merchant Bankers. We were advised by Spett. Marco Gennovisa of Milan that you are interested in supplying Opening First enquiry: Tell your supplier how did you know them We were impressed by the selection of gardening tools displayed on your .