tailieunhanh - What’s wrong with outsourcing?

Before these results to the two questions are presented a comment on this e-book’s title is warranted. Bottom line is that there is nothing wrong with outsourcing as a business paradigm. Indeed, outsourcing is here to stay and the successful modern firm is that firm which best manages its portfolio of external service providers. As stated in my previous e-books, it is the responsibility of the buyer to extract value from their outsourcing relationship. This is not gifted, rather hard-earned. . | What s wrong with outsourcing By Ernie Zibert Copyright 2012 Ernie Zibert Smashwords Edition Smashwords Edition License Notes Thank you for downloading this free ebook. Although this is a free book it remains the copyrighted property of the author and may not be reproduced copied and distributed for commercial or noncommercial purposes. If you enjoyed this book please encourage your friends to download their own copy at where they can also discover other works by this author. Thank you for your support. Discover other titles by Ernie Zibert at . Table of Contents What s wrong with outsourcing What is the of value lost in outsourcing Conclusion To answer the question What s wrong with Outsourcing this e-book furnishes the results of a survey of more than 100 IT professionals in Sydney in Nov 2012. Before these results to the two questions are presented a comment on this e-book s title is warranted. Bottom line is that there is nothing wrong with outsourcing as a business paradigm. Indeed outsourcing is here to stay and the successful modern firm is that firm which best manages its portfolio of external service providers. As stated in my previous e-books it is the responsibility of the buyer to extract value from their outsourcing relationship. This is not gifted rather hard-earned. It derives from a clear understanding of the value dimensions sought and their concomitant importance to the firm weighting and the proper investment in sourcing governance. In Nov 2012 more than 100 IT professional were asked two questions. First what s wrong with outsourcing Second what percentage of value is lost or eroded in outsourcing over the lifetime of the deal Both questions are multiple-choice with five options. What s wrong with outsourcing The pie chart below shows the results to the question what s wrong with outsourcing. As shown below half of the respondents stated low customer satisfaction as the factor which is most wrong with outsourcing. .