tailieunhanh - Chapter 17: Public Relations, Publicity, and Corporate Advertising

Building marketplace excitement before media advertising breaks. Creating advertising news where there is no product news. Introducing a product with little or no advertising. Providing a value-added customer service. Building brand-to-customer bonds | 2004 The McGraw-Hill Companies Inc. All Rights Reserved. McGraw-Hill Irwin The Role of Public Relations To manage relationships with the public General Public Customers CLIENT Suppliers Stockholders Public Relations Management Process Determination and evaluation of public attitudes Identification of policies and procedures of an organization Development and execution of the .

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