tailieunhanh - Chapter 17: Operations Management

Define operations management and its three stages: inputs, transformation and disposition. Describe how operations management ensures supplies of inputs and an efficient production system. Use tools of operations management, including Gantt charts, PERT networks, and statistical process tools. Explain the role of quality management in the operations management process. | Luis Gomez-Mejia David B. Balkin Robert L Cardy McGraw-Hill 2004 The McGraw-Hill Companies Inc. All rights reserved. Operations Management McGraw-Hill 2004 The McGraw-Hill Companies Inc. All rights reserved. Chapter Learning Objectives After reading this chapter you should be able to Define operations management and its three stages inputs transformation and disposition. Describe how operations management ensures supplies of inputs and an efficient production system. Use tools of operations management including Gantt charts PERT networks and statistical process tools. Explain the role of quality management in the operations management process. Understand and apply the principles of quality management kaizen just-in-time manufacturing and kanban to the production process. McGraw-Hill 2004 The McGraw-Hill Companies Inc. All rights .