tailieunhanh - Chapter 16: Management Control

Bureaucratic controlis a formal control approach that operates in a cycle and is characterized by written guidelines and controls. Involves: the application of standards to assess performance, the application of corrective actions to regulate performance and bring it back to the level of the standards. | Luis Gomez-Mejia David B. Balkin Robert L Cardy McGraw-Hill people change Management Control McGraw-Hill 2004 The McGraw-Hill Companies Inc. All rights reserved. Chapter Learning Objectives After reading this chapter you should be able to Understand the importance of control systems. Distinguish between system- and person-based control systems. Distinguish between process- and outcome-based control systems. Evaluate various control approaches. Understand why measurement is necessary for control. Develop measures that support effective control systems. Develop and implement a balanced scorecard. McGraw-Hill 2004 The McGraw-Hill Companies Inc. All rights .

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