tailieunhanh - Báo cáo khoa học: "Dialogue and Understanding Development Environment, mapping Business Process Models to Information State Update dialogue systeDialogue and Understanding Development Environment, mapping Business Process Modelsms"

We demonstrate a new development environment1 “Information State Update” dialogue systems which allows non-expert developers to produce complete spoken dialogue systems based only on a Business Process Model (BPM) describing their application (. banking, cinema booking, shopping, restaurant information). The environment includes automatic generation of Grammatical Framework (GF) grammars for robust interpretation of spontaneous speech, and uses application databases to generate lexical entries and grammar rules. The GF grammar is compiled to an ATK or Nuance language model for speech recognition. . | DUDE a Dialogue and Understanding Development Environment mapping Business Process Models to Information State Update dialogue systems Oliver Lemon and Xingkun Liu School of Informatics University of Edinburgh olemon xliu4 @ Abstract We demonstrate a new development environment1 Information State Update dialogue systems which allows non-expert developers to produce complete spoken dialogue systems based only on a Business Process Model BPM describing their application . banking cinema booking shopping restaurant information . The environment includes automatic generation of Grammatical Framework GF grammars for robust interpretation of spontaneous speech and uses application databases to generate lexical entries and grammar rules. The GF grammar is compiled to an ATK or Nuance language model for speech recognition. The demonstration system allows users to create and modify spoken dialogue systems starting with a definition of a Business Process Model and ending with a working system. This paper describes the environment its main components and some of the research issues involved in its development. 1 Introduction Business Process Modelling and Contact Centres Many companies use business process models BPMs to specify communicative and many other actions that must be performed in order to complete various tasks . verify customer identity pay a bill . See for example BPEL4WS 2 Andrews 2003 . These representations specify states of processes or tasks transitions between the states and conditions on transitions see . the cinema booking example in figure 1 . Typically a human telephone operator using a presentation of a BPM on a GUI will step through these states with a customer during a telephone interaction . in a contact centre in order to complete a business process. Note however that BPM representations do not 1This research is supported by Scottish Enterprise under the Edinburgh-Stanford Link programme. We thank Graham Technology for their

• Báo cáo khoa học
• Dialogue and Understanding
• Development Environment
• mapping Business Process Models
• Information State Update dialogue systems
• scientific reports
• model language
• process natural language
• Dialog Control
• Natural Language System
• Dialog Control in a Natural Language System
• Expanding the Horizons
• Natural Language Interfaces
• Phil Hayes
• PROSPECTS OR PRACTICAL
• NATURAL LANGUAGE SYSTEMS
• Workshops
• NATURAL LANGUAGE
• INTERACTION WITH MACHINES
• Long Papers
• COMPUTER INTEBFACE DESIGN MURRAY TUROFF DEPARTMENT OF COMPUTER
• IiVFORMATION SCIENCE IIEW JERSEY INSTITUTE OF TECHNOLOGY
• EVALUATION OF NATURAL LANGUAGE
• INTERFACES TO DATABASE SYSTEMS
• A PANEL DISCUSSION
• database query system
• J
• Norwood Crout
• INTERFACES TO DATA BASE SYSTEMS
• Bozena Henisz
• INTERPRETING NATURAL LANGUAGE
• DATABASE UPDATES
• S
• Jermld Kaplan Jim David
• TRANSPORTABLE NATURAL LANGUAGE
• INTERFACES TO DATABASES
• Gary G
• Hendrlx and William H
• Lewis
• DATABASES THEORETICAL
• TECHNICAL ISSUES
• TRANSPORTABLE NATURAL LANGUAGE INTERFACES
• PROBLEMS AND TECHNIQUES
• Barbara J
• Grosz
• THEORETICAL TECHNICAL ISSUES
• NATURAL LANGUAGE ACCESS TO DATABASES
• R
• Petrick
• Domain Independent
• Database Access Systems
• ISSUES IN NATURAL LANGUAGE
• ACCESS TO DATABASES
• A LOGIC PROGRAMMING PERSPECTIVE
• Sharon C
• Salveter David Maier
• PLANNING NATURAL LANGUAGE
• EXPRESSIONS REFERRING
• Douglas E
• Appelt
• THE TEXT SYSTEM
• NATURAL LANGUAGE GENERATION
• Kathleen R
• M
• MENTING A DATABASE
• KNOWLEDGE REPRESENTATION
• THE KEY TO THE SELECTION PROBLEM
• E
• Jeffrey Conklin David D
• McDonald
• A KNOWLEDGE ENGINEERING
• NATURAL LANGUAGE UNDERSTANDING
• Stuart C
• Shapiro
• NATURAL LANGUAGE TEXTS
• NECESSARILY GRAMMATICAL
• EVEN COMPLETE
• UNGRAMHATICALITY
• EXTRA GRAMMATICALITY
• NATURAL LANGUAGE UNDERSTANDING SYSTEMS
• Taxonomy
• Descriptions
• Individuals in Natural
• Language Understanding
• The Use of Ooject Special Knowledge
• Natural Language Processing
• Mark H
• Bursteln