tailieunhanh - Lecture Organizational behavior: Improving performance and commitment in the workplace (4/e): Chapter 16 – Colquitt, LePine, Wesson

Chapter 16 - Organizational culture. In this chapter, we will address the following questions: What is organizational culture, and what are its components? What general and specific types can be used to describe an organization's culture? What makes a culture strong, and is it always good for an organization to have a strong culture?. | Organizational Culture Chapter 16 Organizational Culture The shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees Organizational Culture Observable Artifacts The manifestations of an organization’s culture that employees can easily see or talk about Symbols Physical structures Language Stories Rituals Ceremonies Espoused Values The beliefs, philosophies, and norms that a company explicitly states Basic Underlying Assumptions Taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation General Culture Types Specific Culture Types Customer service culture Safety culture Diversity culture Creativity culture Culture Strength Exists when employees definitively agree about the way things are supposed to happen within the organization (high consensus) and when their subsequent behaviors are . | Organizational Culture Chapter 16 Organizational Culture The shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees Organizational Culture Observable Artifacts The manifestations of an organization’s culture that employees can easily see or talk about Symbols Physical structures Language Stories Rituals Ceremonies Espoused Values The beliefs, philosophies, and norms that a company explicitly states Basic Underlying Assumptions Taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation General Culture Types Specific Culture Types Customer service culture Safety culture Diversity culture Creativity culture Culture Strength Exists when employees definitively agree about the way things are supposed to happen within the organization (high consensus) and when their subsequent behaviors are consistent with those expectations (high intensity) Culture Strength Maintaining a Culture Attraction-Selection-Attrition (ASA) Socialization Anticipatory stage Encounter stage Understanding and adaptation Changing a Culture Changes in leadership Mergers and acquisitions How Important is Culture? Person–organization fit is the degree to which a person’s personality and values match the culture of an organization How Important is .